Bronx Dispatcher

Dispatcher

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Monday
- Friday | 8 am - 4:30 pm | $ 24.28 an Hour

Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops

Provides highest level of customer service to all customers in line with Customer 1st objectives

Monitor, process, and escalate SFDC cases to supervisor

Assist walk-in customers

Assists drivers with problems/issues as issues arise (during the day or at the end of the route)

Reviews driver's paperwork and files paperwork

Review and updates routes, new customers based on daily communication, reroutes existing customers as required

Ensures that routes are balanced daily

Assists Trans Supervisor/Manager as needed/directed

Update SAP data / notes

Communicate performance standards and objectives

Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings

Always maintains a safe and compliant workplace

In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries

Perform other duties and responsibilities, as assigned

High School Diploma or equivalent

2 years experience, preferably in Transportation, Logistics, Routing and Customer Service