Operations Assistant

Primary Purpose of the Job:

An operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank's network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank's mission.

Job Duties and Responsibilities:

* Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams on a needed basis

* Ship, maintain, and monitor WMS for issues with orders.

* Monitor returns, order overages and order shortages and report any discrepancies to the FB operations team

* Verify invoices and driver logs

* Process returns reports and work with inventory control team/logistics team to coordinate all returns and re-deliveries

* Perform typing, data entry and other clerical duties for operations team as assigned

* Assist transportation managers in all clerical tasks on a needed basis

* Monitor security system and be the first line of response when the intercom is rung

* Work collaboratively with other staff members to accomplish goals and objectives of the operation

* Assign/adjust routes designated by the transportation managers

* Validate returns from the food sourcing routes and update the teams accordingly

* Communicate to the operations departments of route delays/changes

* End of day recap communicated to operations department

* Perform other duties as assigned (ie loading trucks, inventory management, etc)

* Qualifications:

* High School Diploma ad minimum of 1 year related work experience

* Proficiency in MS Office, WMS and Fleet Tracking systems.

* Accurate numerical data entry skills.

* Ability to work in fast paced work environment.

* Ability to operate electric pallet jacks and manual pump jacks.

* Positive attitude, team-oriented, and comfortable interacting with diverse individuals.

* Commitment to the mission and values of the Food Bank for New York City

Compensation for this role is $23/hr

Featured Benefits

* Competitive Health Benefit Package (Medical, Dental & Vision)

* 403(b) Retirement Plan with company match

* Generous paid time off (PTO, Holidays, Volunteer Time, 4-day work weeks during the Summer & More!)

* Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)

* Learning & Development Opportunities (Robust E-Learnings library, Lunch & Learn Sessions & More)

* EAP, wellness and mental health resources

People-First Culture

At Food Bank for New York City, we pride ourselves on having a People-First Culture, our people are our greatest strength. In addition to our benefits, we offer employee engagement opportunities such as our culture committee, annual organization celebrations and more!