Automotive Service Advisor

About Victory Toyota of Brook Park

Victory Toyota of Brook Park, part of Victory Automotive Group established in 1997, is a family-owned and operated dealership with over 50 locations nationwide. We are dedicated to providing outstanding opportunities for employees, customers, and communities, while consistently delivering a professional and pleasant customer experience. Our commitment is to meet customer needs with integrity and excellence.

Victory Automotive Group is an Equal Opportunity Employer and promotes a diverse and inclusive work environment.

• Salary: $10,000 to $15,000 per month
• Job Type: Full-Time
• Location: Brook Park, OH 44142

We are seeking a skilled Automotive Service Advisor to serve as the primary liaison between customers and our service technicians. In this role, you will coordinate service and repair activities, provide clear communication about vehicle maintenance, and ensure superior customer satisfaction throughout the service process.

• Schedule customer service appointments in person or by phone, ensuring prompt and accurate diagnosis of issues
• Communicate repair progress and timelines, notifying customers of any delays or changes
• Obtain customer authorization for repair estimates and manage expectations effectively
• Recommend necessary repairs and maintenance based on vehicle inspection and manufacturer guidelines
• Ensure all repairs meet quality standards through proper inspections and road tests
• Stay current with vehicle operations, warranty policies, technical service bulletins, and state regulations
• Maintain complete and compliant service documentation
• Follow all safety policies and participate in training and staff meetings
• Perform additional duties as assigned to support dealership operations

You will work in a fast-paced, team-oriented environment requiring a positive attitude, professional appearance, and excellent communication skills.

• High school diploma or GED
• Minimum one year of experience at a dealership or large service facility preferred
• Valid, unrestricted driver's license with a clean driving record
• Strong commitment to safety and customer service
• Basic computer proficiency and internet skills
• Excellent verbal and written communication skills
• Professional appearance and reliable work ethic
• Ability to follow written and verbal instructions
• Physical ability to bend, kneel, squat, stand, and lift heavy objects as required

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace
.

We Would Really Like To Hear From You!