Implementation Specialist

Responsibilities

• Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services Team.
• Develop strong client relationships through care, focus and quality in every step of the client experience.
• Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication.
• Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing.
• Assist clients to navigate and learn technical aspects and self‑service options.
• Ability to self‑direct as circumstances change and priorities shift without micromanagement to support an entrepreneur‑spirited work environment.
• Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.
• Build strong relationships with internal and external partners to achieve top‑notch client experience and client retention.
• Effectively communicate and professionally represent New Client services and payroll operations internally and externally.

• Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services Team.
• Develop strong client relationships through care, focus and quality in every step of the client experience.
• Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication.
• Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing.
• Assist clients to navigate and learn technical aspects and self‑service options.
• Ability to self‑direct as circumstances change and priorities shift without micromanagement to support an entrepreneur‑spirited work environment.
• Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.
• Build strong relationships with internal and external partners to achieve top‑notch client experience and client retention.
• Effectively communicate and professionally represent New Client services and payroll operations internally and externally.

• High school diploma or equivalent
• 1+ years experience in technology, customer‑facing role or sales
• Computer literate with strong technical aptitude and a drive to learn
• Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities
• Demonstrates client‑centric mentality with empathy, care and high engagement attitude
• Ability to successfully operate in an entrepreneurially‑spirited work environment
• Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions
• Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent
• High personal accountability to meet team and individual metrics
• Outstanding organizational and follow up skills
• 2+ years experience in Operations, Sales Support or client‑facing position
• Responsible for other duties or projects as assigned.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

• Physical Wellness:
  Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness:
  Generous paid time off and holidays;
  Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial…