Collections Specialist

Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide.

At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

This position is responsible for the collection of 90-180+ day past due (pre charge-off) credit card accounts via outbound and inbound calls. As a late-stage Collections Specialist you will be required to negotiate payment solutions with customers, all while maintaining a professional demeanor. This is a fast paced, goal-oriented collection call center position.

• Contact customers to collect on overdue accounts through outbound and inbound calls
• Negotiate payment arrangements, settlements, or workout plans to assist customers in curing their delinquent balances
• Initiate account corrections/updates/adjustments whenever necessary
• Maintain accurate and precise notes on accounts, updating the account status on the database regularly
• Validate customer demographics (phone, address, etc.) to ensure accuracy
• Complete required compliance certifications mandated by the bank
• Deliver a positive and professional approach to every customer interaction

• Required:
  
  Minimum of six (6) months of prior collection experience
• Results driven individual with the ability to consistently meet or exceed performance metrics
• Self-starter who can communicate clearly and professionally
• Ability to connect and demonstrate empathy for customers
• Strong listening and negotiation skills - willingness to find a realistic solution
• Team player who brings energy, positivity, and collaboration to every task
• Capable of aligning with organizational core values
• Basic knowledge of federal and state collection regulations
• Ability to multi-task and quickly move from one function to another
• Solid typing skills

• Bilingual (Spanish/English)
• 3rd party collections experience
• Knowledge of skip tracing

Monday – Thursday, 10:30am to 7pm / Friday 8am to 4:30pm (40 hrs.)

Hybrid– 6275 Eastland Road, Brook Park, OH 44142

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what we are made of, because who you are is what we need.

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer.

It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship…