AL - Hospitality Aide

Overview

The Hospitality Aide provides non-clinical support and assistance to residents in a healthcare or long-term care setting. Responsibilities include helping residents with daily activities, maintaining a clean and comfortable environment, and delivering compassionate, respectful service to enhance residents’ quality of life. This is a full-time, night shift (12 hours) position located at North Park Care Community, Brook Park, OH.

• Resident Assistance
  • Provide companionship and engage with residents through conversation, activities, and social interaction.
  • Assist residents with non-medical needs, such as making beds, tidying rooms, delivering linens, and ensuring personal items are easily accessible.
  • Help residents during mealtime by serving meals, assisting with food and drink, and ensuring residents are comfortable.
  • Respond promptly to residents' calls for assistance, addressing requests or notifying clinical staff as needed.
• Environment Maintenance
  • Ensure residents’ rooms and common areas are clean, organized, and free from hazards.
  • Deliver and distribute clean linens, towels, and other supplies as needed.
  • Assist with setting up and cleaning dining areas before and after meals.
  • Help maintain a pleasant and comfortable living environment for all residents.
• Resident Comfort
  • Support residents in maintaining a sense of dignity and independence.
  • Assist residents with personal care needs, such as brushing their hair, adjusting their pillows, or ensuring they have water and snacks.
  • Provide emotional support to residents by listening and ensuring their comfort and satisfaction.
• Team Support
  • Work collaboratively with nursing and care staff to ensure residents’ needs are met.
  • Report any concerns regarding residents' health or well-being to the nursing team promptly.
  • Assist with transporting residents to activities, dining areas, or appointments within the facility.
• Activity Support
  • Assist the activities department by helping residents participate in recreational or social events, such as arts and crafts, games, or group activities.
  • Encourage residents to participate in facility programs and help them navigate to and from activities.

Education: High school diploma or equivalent required.

Experience: Previous experience in a healthcare, customer service, or hospitality setting is preferred but not required.

Skills:

• Strong interpersonal and communication skills with the ability to build positive relationships with residents.
• Compassionate, patient, and caring attitude.
• Ability to follow instructions and work well as part of a team.
• Good organizational skills and attention to detail.

• Health benefits including Medical, Dental & Vision
• 401k with company match
• Early Pay via Tapcheck
• Employee Perks & Discount program
• PTO + Company Holidays + Floating Holidays
• Referral Bonus Program
• Mentorship Programs
• Internal/Upskilling Growth Opportunities
• Continued Education Loan Repayment Program powered by Clasp