Branch Banking - Leader

Job Summary

Branch Banking Leader responsible for coaching a high‑performing branch team to meet and exceed performance targets through sales coaching, client experience, and operational excellence. The role focuses on coaching to sales, revenue growth, operational integrity, and delivering high level client service.

Brook Park, OH

• Drive market growth of primary client relationships and achieve growth targets in deposits, loans, and non‑interest income by actively seeking and delivering the right client introductions.
• Create and execute business development plans, support partner‑produced sales and branch initiatives, and provide training and coaching to branch teams on engaging effectively to meet targets.
• Foster a positive environment for branch teams and clients, manage talent functions (employment, performance evaluations, staff development, disciplinary actions, succession planning) and ensure compliance with all regulations.
• Deliver client engagement and education using available tools and systems, analyze and resolve operational and client satisfaction issues, and maintain exceptional client experience culture.
• Promote disciplined risk management, help teams identify and mitigate reputational, regulatory, employee, and client risks, and ensure adherence to all bank policies and regulations.
• Conduct special projects and additional duties as required.

• Education:
  
  High School diploma or equivalency (GED, HiSET, TASC).
• Experience:
  
  Minimum 6 years overall branch sales experience, with at least 2 years in a leadership role.

• Undergraduate degree (4‑year or equivalent).

• Creating a diverse and cohesive team.
• Education, coaching, and mentoring.
• Prioritizing competing demands.
• Drive for results.
• Profit discipline.
• Building and maintaining effective stakeholder relationships.
• Aligning relationship‑building with enterprise goals to accelerate performance.
• Building trusted client relationships through tailored solutions.
• Fostering a positive work culture and productive environment.

No unusual physical exertion is involved.

Pay Range: $59,085.00 – $99,485.00. Potential variable incentives, bonuses, commissions, or other awards included.

Medical, dental, vision, life and disability insurance, plus a comprehensive leave program.

Flagstar is an Equal Opportunity Employer. We comply with all applicable laws and regulations. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected class.