Service Representative; Part-Time - Brookfield
Listed on 2026-02-16
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bank Customer Service, Bilingual
Description
The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.
Job DetailsThe Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.
Customer ServiceConsistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.
Put the customer first by promptly acknowledging their presence.Project a professional positive outlook and demeanor at all times.
Accountable for successful retention of customers.
Operations / Risk Management- Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
- Adhere to all bank policies and procedures.
- Balance TCD and/or TCR accurately and effectively, as is necessary.
Promote USB products and services.
- Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
- Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals.
- Be aware of products and services offered by cross line of business partners.
- Assist in generating quality referrals to business partners.
- Exceed individual sales goals and assist team in meeting sales goals.
- Utilize relevant tracking system to report and track sales and service activities.
Monday: 11:00 am - 4:15 pm
Tuesday: 11:00 am - 4:15 pm
Wednesday: 11:00 am - 4:00 pm
Friday: 11:00 am - 5:00 pm
Saturday: 8:45 am - 12:15 pm
25 hours per week
This position is located at 200 Federal Road, Brookfield, CT - Brookfield Branch
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