Customer Service Representative

We are currently looking for a meticulous and professional Customer Service Representative to assist with our daily administrative and service functions. This role is situated within a dynamic logistics and manufacturing setting, requiring a candidate who excels at multitasking, possesses excellent communication abilities, and has a background in managing order coordination and supporting both internal staff and external clients.

• Act as the primary liaison for all client communications received through email or telephone.
• Ensure the precise and prompt handling of client orders, including any necessary modifications or updates.
• Collaborate closely with our warehouse, shipping, and production departments to help guarantee that deliveries reach customers on schedule.
• Monitor active orders to supply clients with consistent status reports and tracking details.
• Keep comprehensive and precise logs of all client interactions, documentation, and purchase orders.
• Address and settle client issues with a professional demeanor to ensure quick resolutions.
• Contribute to the efficiency of our order management and inventory tracking workflows.
• Handle various administrative duties, including reporting and data entry.
• Foster strong internal partnerships to help drive overall customer satisfaction.
• Uphold a high standard of professional conduct to provide exceptional support to every client.

• Background in administrative support, order processing, or customer service.
• Prior experience working within logistics or manufacturing sectors is advantageous.
• Effective verbal and written communication capabilities.
• Superior ability to organize tasks and manage multiple priorities simultaneously.
• Competency in using computer systems and the Microsoft Office suite.
• Capacity to thrive and adhere to strict timelines in a high‑speed setting.
• Strong analytical skills to help identify and solve complex problems for our clients.
• Fluency in both Spanish and English is considered a benefit.

• Familiarity with order entry software or ERP systems.
• Proven ability to build and maintain strong client relationships.
• Capability to adjust to changing priorities and manage time effectively.
• Collaborative spirit and a consistently upbeat approach to teamwork.

Operating primarily from an office located on‑site at our manufacturing facility, this position involves frequent interaction with our production, shipping, and warehouse personnel to ensure seamless operations.

Full‑time

Monday – Friday