Banking Center Relationship Banker

Company Overview

Founded in 1935, Webster’s focus has always been to put people first—doing whatever we can to help individuals, families, businesses and colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Webster’s values—Integrity, Collaboration, Accountability, Agility, Respect, Excellence—set us apart as a bank and as an employer.

The Relationship Banker II will provide services for Banking Center customers and assist the team in achieving sales, service, and operation goals based on Webster’s Strategic Guidelines. The role processes all customer-related financial transactions in accordance with rules, regulations, and bank guidelines while using excellent communication and active listening skills to learn about the customer’s financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.

The role also involves supervising and coaching fellow Relationship Bankers.

• Respond to customers’ needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluate needs of clients and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
• Perform routine teller transactions such as deposits, withdrawals, check cash, loan payments, and other transactions as needed.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Achieve or exceed individual and team goals in sales, service, and operations.
• Maintain compliance with Federal and State regulations as well as bank policies and procedures.
• Meet or exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues, offering coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.

• Demonstrated success in leading, coaching, and motivating a team.
• Working knowledge of all products and services.
• Current knowledge of all systems used for branch transaction processing.
• Strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule, which may include Saturdays, Sundays, and extended hours.
• Travel may be required to alternate Banking Centers.

• H.S. Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Arts/Sciences (BA/BS) or a related degree preferred.
• 3-4 years of customer sales/service experience with 1-2 years of supervisory experience.
• Needs-based banking sales experience preferred.

The estimated salary range for this position is $21.50 to $26.00 USD hourly. Actual salary may vary up or down depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.