Business System Analyst

Job Title

Business System Analyst

Information Technology

Manager, Business System Analysis

Any Greenfield Location

Greenfield is looking for a Business System Analyst to join our growing team.

As a Business Systems Analyst, you will be a key strategic partner within Greenfield Global’s IT team, reporting to the IT Business Systems Analysis Manager. In this dynamic role, you will act as the vital link between Sales, Marketing, Customer Service, and IT, driving innovation and digital transformation across business processes.

Your mission: to enhance business performance and customer experience by translating organizational needs into smart, scalable technology solutions.

You will lead efforts to capture and analyze business requirements, optimize end‑to‑end processes, and ensure seamless integration of business platforms. Leveraging Dynamics 365, including Customer Insights Journeys, Sales, Customer Service, and Omnichannel, you will design and implement solutions that personalize experiences, streamline operations, and empower teams to deliver exceptional value. Your expertise in data migration and integration ensures robust connectivity and unified commercial systems.

Greenfield Global is a leading producer and supplier of high‑value, mission‑critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower‑carbon economy. From start‑ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry‑leading service to improve people’s lives and the health of the planet.

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

• Excellent analytical and critical thinking skills.
• Strong understanding of data analysis, process mapping and solution design.
• Ability to thrive in a fast‑paced, dynamic work environment.
• Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities.
• Ability to foster collaborative, cross department relationships to meet common objectives.
• The ideal candidate brings positive energy and enthusiasm to the team, making collaborative efforts enjoyable and inspiring colleagues to optimize business systems and processes while fostering growth and a dynamic work environment.
• Must be able to work on a team.

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• 5+ years of hands‑on experience in Microsoft Dynamics CRM / ERP Dynamics 365 F&O/SCM including Customer Engagement implementation.
• Demonstrated experience with Dynamics 365 Customer Insights Journeys, Sales, Customer Service, Omnichannel, and data migration/integration.
• Deep understanding of customer engagement processes in D365, including sales cycles, lead and opportunity management, and customer journey mapping.
• Experience supporting go‑to‑market strategies, customer engagement initiatives or digital transformation projects.
• Familiarity with KPI’s and metrics used in sales and marketing experience.
• Familiarity with AI and machine learning concepts for commercial applications. Such as Dynamics 365 Sales Agent and Copilot features.
• Experience with Agile/Scrum methodologies, including managing work items, tracking progress, and collaborating effectively using Azure Dev Ops.

• Microsoft Dynamics 365
  
  Certifications:
  
  Relevant certifications such as Microsoft Dynamics 365 Customer Engagement Functional Consultant Associate, Power Platform Functional Consultant Associate
• Technical
  
  Skills:
  
  Experience with system integration, data modeling, integration patterns and API usage

• Strategic System Analysis:
  Analyze and optimize business processes, in Sales, Marketing,…