Associate, Constituent Services

Associate, Constituent Services

The American Lung Association has an excellent opportunity for an Associate, Constituent Services. Working as a member of the Constituent Services department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy.

Responsible for direct and indirect revenue processing, database management, and reporting with a focus on data integrity and financial reconciliation while delivering a 'constituent first' approach.

Location:

The position is located at the American Lung Association's Brookfield, Wisconsin office and will be a hybrid of in-person and virtual work.

• Demonstrate a 'constituent first' level of service by ensuring that requests for service and support (phone, email, etc.) are quickly addressed accurately and consistently following business rules.
• Daily batch entry for all gift types (individual gifts, memorials, IRA, donor-advised funds, matching gifts, event revenue, etc.) ensuring accuracy and complete deposit packets sent to finance within 48 hours of deposit.
• Triage and assign tickets received in Constituent Services queue ensuring all tickets routed appropriately to be addressed within one business day.
• Monitor weekly acknowledgment processes looking for opportunities to create better efficiency to the organization and donors.
• Process special event acknowledgment letters, drafting and sending to local development teams for review; mailing within one week.
• Process special event invoices, obtain proper backup and coding for event merchandise, and submit through Concur.
• Work with Specialist to provide updated revenue and expense reports to Special Events/Development team weekly.
• In partnership with Senior Manager and Specialist, process chargebacks according to business rules.
• Assist in processing reversal batches in ROI.
• Serve as back-up for regional associates as volume permits.
• Work with Coordinator to serve as back-up for matching gift confirmation.
• Assist in other Constituent Services projects and duties as assigned.

• Associate degree in business or related field preferred, or equivalent combination of education and work experience.
• Two to three years of solid administrative experience with ability to handle a variety of inquiries with courtesy and accuracy.
• Excellent communication skills, both written and verbal.
• Excellent analytical and organizational skills.
• Strong contributor within a team environment, with a positive and productive attitude.
• Demonstrated ability to organize, plan, and carry out activities independently to meet specific, competing timelines and goals under pressure; ability to multi-task, troubleshoot, and set work assignment priorities.
• Ability to think analytically, establish and maintain systems and processes, and compile data and reports.
• Experience and proficiency with data management systems.
• Proficiency in Microsoft Office suite, particularly Microsoft Excel.
• Ability to lift and carry 25 lbs. (supplies)
• Experience supporting peer-to-peer fundraising events helpful.
• Bilingual skills in English/Spanish a plus.
• Consistent with its mission, the American Lung Association maintains a smoke-free workplace; all employees must abstain from tobacco use in any form, including vaping.

Compensation:
Exact compensation may vary based on skills, experience, and location. The target hiring range for this position is between $38,800 and $42,700 per annum.

Benefits:
The Lung Association offers a comprehensive benefits package including:

• Paid Leave - 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We…