Front-end Clerk

Front-End Clerk

If you enjoy helping people, staying active, and providing great customer service, our Front-End Clerk position could be a great fit for you! You'll assist customers at checkout, bag groceries, provide carry-out service, collect carts, and help ensure every customer has a positive experience from the moment they enter the store until they leave. This role is perfect for someone who enjoys working with people, takes pride in being helpful, and thrives as part of a team in a fast-paced environment.

At Sendik's Fine Foods, we're more than just a grocery store—we're a family-owned company that values our employees and promotes a positive, supportive work environment. We offer flexible scheduling, opportunities to learn and grow within the company, and a comprehensive benefits package for all team members that includes a 401(k) with company contribution and employee discounts. Full-time team members also enjoy health, dental, and vision insurance, paid time off, and more.

If you're looking for a workplace where your contributions are appreciated and you can build a long-term career, we'd love to have you on our team!

Primary Objective: To perform customer checkout transactions. To provide customer assistance in bagging groceries, carry out service and collection of carts. To contribute toward ensuring a positive shopping environment for customers and a positive working environment for employees.

Nature and Scope: Emphasis in this position is on following front-end checkout procedures in all transactions, ensuring customer service for bagging of groceries in the proper manner, placing of groceries in the automobile in proper manner and collection of carts from parking lot in a safe manner, maintaining positive customer relations and expedient processing of all orders. This position requires register/scanner operation, reading, lifting, and standing.

Also requires ongoing heavy lifting and pushing, walking, exposure to outside conditions and wet surfaces. It also requires ongoing social skills, verbal interaction, judgment/decision making, and the ability to work as a team, attention to detail, listening skills and initiative. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Front-End Manager or person in charge.

• Process customers' orders in an accurate, efficient and prompt manner
  • First question after greeting the customer should be "Did you find everything you were looking for?"
  • Ask for coupons and check for items on the bottom of the cart before beginning each customer's order
  • Scan each item so it is properly identified by the register system
  • Obtain prices for items not identified by the register system, print out receipt, fill in product description and turn in at end of shift
  • Have a working knowledge of the most frequent PLU codes
  • Use care in the handling of product
  • Utilize proper etiquette for paging over the paging system
  • Use phones at even registers to call departments for price checks – do not leave your register if possible
• Ensure that carts are available for customers
  • Collect carts in a safe manner and transport to the cart area
  • Ensure a six to seven cart maximum
  • Remove debris from all carts
  • Maintain all carts and perform minor repairs
  • Take damaged carts to the back room
• Ensure positive customer relations and satisfaction
  • Greet and thank all customers and provide prompt and courteous service
  • Direct customer problems to the Front-End Manager or other office personnel as appropriate
  • Answer or refer questions and respond to requests as needed (if able, should take customer to the product)
  • Make determination and respond to customer assistance needs promptly
• Ensure proper handling of all forms of tender and coupons
  • Properly count and enter cash into the register system
  • Verify information on checks and if acceptable, enter and properly utilize check verification system, properly tender checks into the register system
  • Enter proper tender per transaction (debits, charges, gift certificates, etc.)
  • Maintain a neat and organized till
  • Count money back to the customer, handing coin first then bills
  • Count…