Service Engineer

Service Engineer

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Service Engineer Responsibilities

• Provide accurate and timely phone support.
• Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
• Reviews and prepares parts and equipment for return to stock condition.
• Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-housework or work at customer sites in a timely manner.
• Maintain customer and unit history on CRM database.
• Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.
• Maintain a neat and organized environment at a desk, in-housework areas, and at customer sites.
• Communicate and coordinate with other departments or personnel when the use of their equipment is needed.

Relocation is not provided.

Education

Bachelor's degree in electronics or related experience required

Qualifications

Customer service experience preferred

Minimum of 3 years' experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment

Experience working with ERP and CRM systems preferred

Required Skills

Bilingual (Spanish), preferred

MS-Office

General personal computer knowledge

Must be able to read and comprehend electrical schematics and drawings

Good oral and written communication skills

Must have strong electro-mechanical aptitude

Applicants must be legally authorized to work in the United States

Demonstrate high level of attention to detail when inspecting, trouble shooting and repairing units to ensure the work is accurate and complete

Good manual dexterity, motor skills, vision and hearing

Valid driver's license with a good driving record

Ability to lift up to 50 pounds waist high alone and to handle up to 100lbs with assistance

Prolonged standing, sitting, stooping, bending

Frequent travel required

Valid Passport

Information at a Glance