Elan Operations Team Project AnalystCategoryCorporate Functions & RiskJob IdLocationBrookfield, WI, United

Elan Operations Team Member

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Elan Operations team provides critical behind-the-scenes support for Elan partners by ensuring accurate transaction processing, operational maintenance, and audit-ready recordkeeping. This position plays a key role in maintaining operational accuracy, regulatory compliance, and the timely execution of partner-driven requests. The role works closely with Client Management, Risk, Compliance, Technology, and Branding teams to support day-to-day operations and ensure partner needs are met efficiently and accurately.

This role is responsible for performing accurate and timely transaction processing and account maintenance activities within KNEWS and related operational systems. Responsibilities include reviewing, validating, and executing operational requests in accordance with documented procedures and controls, as well as researching and resolving processing exceptions, data discrepancies, and issues that may impact downstream reporting or settlement. A strong attention to detail is essential, as accuracy at the transaction level directly supports operational integrity and compliance.

The role may serve as an operational point of coordination for discrete initiatives, ensuring deliverables are tracked, risks are identified, and work is completed through to closure.

In addition, the position supports branding-related operational requests, including activities associated with partner terminations and portfolio changes. This includes coordinating with internal teams to ensure branding updates, closures, and termination actions are completed correctly and on schedule. The role is also responsible for tracking work, managing dependencies, and documenting activity to support transparency, reporting, and audit requirements.

The position is responsible for maintaining complete, accurate, and audit-ready documentation for all operational activities. Records must be stored appropriately and be readily retrievable to support audits, reviews, and compliance inquiries. The role also assists with responses to internal audits, risk reviews, and compliance requests related to operational processing, reinforcing a strong control environment.

Successful candidates will demonstrate strong attention to detail, the ability to work independently, and the ability to coordinate and manage multiple priorities simultaneously in a fast-paced operations environment. Experience following documented procedures in a regulated setting, strong organizational and recordkeeping skills, and effective written and verbal communication skills are essential. A consistent focus on accuracy, accountability, and meeting deadlines is critical for success in this role.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically three to five years of related experience

Preferred Skills/Experience

- Strong organizational, analytical, and project management skills, with the ability to effectively prioritize work

- Strong written and verbal communication skills with the ability to communicate clearly across stakeholders

- Thorough knowledge of Elan operations

- Experience with Sharepoint, ICS, Mainframe, Salesforce, CRC, Macros, CMOD, Enclave, and Workfront a plus

- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced setting

- Detail-oriented approach with an emphasis on accuracy, quality, and compliance

Location Expectations

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.