Medical Office Assistant

Description JOB TYPE:
Full-Time

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

The Medical Office Assistant (MOA) performs a combination of administrative and clinical tasks within the clinic to assist providers. The MOA will support doctors and patients through various tasks related to patient care management, organization, and communication.

• Check-in process:
  Effectively checks in patients by: greeting, verify benefit coverage, verify and enter referrals, verify and update demographic information, collect and post co-pay and self-pay balances, pharmacy provider, obtain complete medical history and HIPAA forms.
• Patient scheduling process:
  Effectively schedules patients by incoming calls and from reminder list.
• Medical records process:
  Accurately creates and maintains charts in electronic formats. Effectively scans and indexes electronic records.
• Charge entry process:
  Accurately completes charge for sales items and can effectively resolve registration and charge entry edits.
• Payment posting:
  Accurately completes Payment posting process using Next Gen PM system
• Office Administration:
  Accurately generates no show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services
• Patient satisfaction:
  Meets patient and physician expectations
• Check-out process:
  Effectively checks out patient Effective interpersonal and communication skills required
• by: schedule return appointments, procedures, collect deposits and post-co-pay and self-pay balance, code accurately, and complete encounter forms.
• Telephone support:
  Answers, screens & directs incoming calls and answers basic patient-related questions and/ or problems.
• Billing and HIPAA regulatory compliance:
  Complies with letter and spirit of Billing and HIPAA regulations

• Effective interpersonal and communication skills required
• Excellent telephone etiquette
• Ability to prioritize and multi-task
• Exceptional attention to detail
• Ability to maintain confidentiality
• Committed to supporting UCH’s standard to medical excellence
• Knowledge of medical terminology preferred /skills using medical billing system
• Typing skills of 25 words per minute with 90% accuracy

• High School diploma or equivalent Required
• 1
  -2 years of work experience in a medical office setting Required