Senior Software Engineer; ServiceNow Platform

Senior Service Now Software Engineer

The Senior Service Now Software Engineer will be responsible for the analysis, design, testing, development and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience.

The candidate will be adept with the agile software development lifecycle and Dev Ops principles.

Essential Responsibilities:

• Design, develop, configure, and maintain Service Now Employee Experience solutions, including Employee Center, Service Catalog, Portal, Mobile, and Workplace Service Delivery applications.
• Build and enhance catalog items, record producers, workflows, Flow Designer automations, and approval processes to streamline employee support experiences.
• Develop scalable and reusable applications using Service Now App Engine, Studio, Script Includes, Business Rules, Client Scripts, UI Policies, and APIs.
• Partner with Product Owners, HR, Technology, and business stakeholders to gather requirements and translate them into technical solutions.
• Support and optimize employee self-service experiences, ensuring seamless navigation, accessibility, and user adoption across channels.
• Integrate Service Now with enterprise platforms using REST/SOAP APIs, Integration Hub, web services, and third-party integrations.
• Troubleshoot and resolve platform issues, perform root cause analysis, and implement sustainable solutions for production environments.
• Follow Agile delivery practices while contributing to platform governance, security, performance optimization, release management, and continuous improvement initiatives.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• 5+ years of relevant experience

Preferred Skills/

Experience:

• Adept with agile software development lifecycle and Dev Ops principles
• Certified Service Now System Administrator (CSA) certification.
• Certified Service Now Application Developer (CAD) certification.
• Strong experience developing and supporting Employee Experience products, including Employee Center, Service Catalog, Portal, Mobile, Knowledge Management, and Workplace Service Delivery (WSD).
• Proficiency with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal development.
• Experience building and managing Flow Designer, Integration Hub, workflows, automation solutions, and custom Service Now applications.
• Knowledge of Service Now platform architecture, data model design, security controls, ACLs, update sets, and scoped applications.
• Experience integrating Service Now with enterprise systems using REST APIs, web services, authentication frameworks, and middleware technologies.
• Strong analytical, problem-solving, communication, and stakeholder management skills with experience delivering solutions in an Agile environment.

Location expectations:
This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $ - $