Senior Software Engineer; ServiceNow Catalog

Software Engineer

Be a part of transformational change where integrity matters, success inspires and great teams collaborate and innovate. As the fifth-largest bank in the United States, we're one of the country's most respected, innovative, ethical and successful financial institutions. We're looking for people who want more than just a job – they want to make a difference! U.S. Bank is seeking a Software Engineer who will contribute toward the success of our technology initiatives in our digital transformation journey.

This Senior Service Now Catalog Engineer will be responsible for developing, configuring, and optimizing the Service Catalog in Service Now. This role will work closely with business stakeholders to design, develop, and maintain catalog items and workflows to support seamless self-service experiences.

Key Responsibilities:

• Design, build, and maintain Service Now catalog items, including associated variables, variable sets, and workflows.
• Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.
• Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.
• Ensure catalog items align with Service Now, and U.S. Bank best practices and user experience standards.
• Configure client scripts, UI policies, business rules, and ACL's to support dynamic catalog behavior and security.
• Troubleshoot and resolve catalog-related issues.
• Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts or any other catalog related enhancements.
• Provide documentation and training for catalog item usage and administration.
• Develop and implement scripts in the Service Now catalog module to automate tasks and integrate with external systems.
• Manage the Service Now release cycle, including deployment planning and execution.
• Provide advanced support for Service Now by troubleshooting, implementing bug fixes, and conducting root cause analysis.
• Mentor junior engineers. Provide guidance on best practices in Service Now development and configuration.
• Stay current with the latest updates and features in Service Now. Evaluate how new updates and features could benefit the organization.

Basic Qualifications (Required):

• Bachelor's degree, or equivalent work experience.
• Five or more years of Service Now development experience.
• Has Service Now CSA (Certified System Admin) Certification.
• Has Service Now CAD (Certified Application Developer) Certification.
• Availability to support production releases on Wednesday evenings on a rotational basis.

Required Technical

Skills:

• Profound knowledge of the Service Now platform and its capabilities, including an understanding of the latest releases and updates.
• Proficiency in JavaScript, Glide API, and HTML/CSS within the Service Now platform.
• Experience working with Flow Designer, Catalog UI polices, and Client Scripts.
• Strong problem-solving skills and the ability to work in a collaborative team environment.
• Experience with integrating Service Now with other business systems using REST, SOAP, and other relevant web services.

Preferred Skills/

Experience:

• Workflow and Automation:
  Ability to design and implement complex workflows and automate processes to enhance service operations.
• Security Practices:
  Understanding of security best practices within Service Now development, including data privacy and role-based access controls.
• AI/Gen AI Knowledge of implementing and customizing Service Now's AI, including NLU (Natural Language Understanding) and integration with AI services.
• Problem Solving and Analytical
  
  Skills:
  
  Strong problem-solving skills and the ability to think analytically to overcome development challenges.
• Project Management:
  Experience in Agile methodologies and the ability to manage multiple projects effectively.
• Service Now CAD (Certified Application Develop) Certification.
• Service Now employee experience support products etc. Catalog, Portal, Mobile, WSD etc.

Location Expectation

There is an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days.

If there's anything we can do to…