Front Desk Receptionist

Position Summary

St. Martin’s Episcopal School seeks a welcoming, organized, and service‑oriented professional to serve as Front Desk Receptionist. This part‑time position serves as the first point of contact for visitors, families, students, faculty, and staff and plays a vital role in creating a positive and professional experience for all who interact with the School.

The Front Desk Receptionist manages the daily operations of the reception area, coordinates visitor management processes, and serves as a central communication hub for the School. The ideal candidate demonstrates exceptional customer service, professionalism, discretion, and the ability to manage multiple priorities in a fast‑paced school environment.

This position works collaboratively with the School’s other Front Desk Receptionist to ensure continuity of front office operations, communication, and visitor services throughout the week. Together, the reception team helps maintain a welcoming, organized, and secure environment that reflects the mission and values of St. Martin’s Episcopal School.

• Serve as the primary receptionist for the School on assigned workdays, greeting visitors, families, students, and vendors in a warm, professional, and helpful manner.
• Manage visitor check‑in and check‑out procedures in accordance with school safety and security protocols.
• Answer and direct incoming telephone calls and general inquiries.
• Provide assistance and information to visitors, parents, faculty, staff, and community members.
• Monitor the reception area to ensure a welcoming, organized, and secure environment.
• Collaborate with the School’s other Front Desk Receptionist to maintain consistent procedures, communication, and front office operations.

• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Assist with outgoing mail and shipping requests.
• Maintain shared calendars, contact lists, employee and visitor logs and reception resources as assigned.
• Support school‑wide communications by directing inquiries to the appropriate department or staff member.
• Assist with data entry, document preparation, filing, and general administrative tasks.
• Maintain accurate records and front office documentation.
• Assist with special projects as assigned.

• Assist students arriving late or leaving early in accordance with established procedures.
• Support parent and family inquiries while ensuring adherence to school policies and procedures.
• Coordinate communication between families and school personnel when appropriate.
• Assist with student sign‑in/sign‑out processes and visitor management systems.

• Provide administrative support for school events, meetings, and special programs as assigned.
• Support office operations by maintaining inventory of reception and office supplies.
• Coordinate service requests and communicate facility‑related concerns to the appropriate personnel.

• Work closely with the Executive Assistant to the Head of School, Business Office, Admissions, Advancement, and other departments to ensure efficient operations and excellent customer service.
• Coordinate with the School’s other Front Desk Receptionist to ensure seamless coverage and continuity of service throughout the week.
• Maintain positive and professional relationships with students, families, faculty, staff, and visitors.
• Support a culture of hospitality, professionalism, and community engagement throughout the School.

• Customer Service Excellence
• Communication & Interpersonal Skills
• Organization & Time Management
• Attention to Detail
• Professionalism & Discretion
• Problem Solving
• Collaboration & Teamwork
• Adaptability & Flexibility

High school diploma or equivalent required;
Associate’s degree preferred.

• Minimum of 1–2 years of experience in reception, customer service, administrative support, office management, or a related field.
• Experience in an independent school, educational setting, nonprofit organization, or professional office environment preferred.
• Experience working directly…