Infrastructure & Technology System Services Representative; SSR Atlanta, GA Profession

Job Title

System Services Representative (SSR)

Brookhaven, Atlanta, Georgia, United States

Regular, Full Time

This role is an individual contributor responsible for on‑site installation, maintenance, and repair of IBM and multi‑vendor systems and components, including hardware, networking products, printers, software, and operating systems. The System Services Representative serves as the primary technical interface to clients for coordinating hardware and/or software support and delivering operational services as required.

• Advise clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or the client’s IT operation.
• Perform services activities such as systems assurance, systems‑level problem determination, discontinuance, and relocation of IBM and non‑IBM systems and products.
• Ensure a high level of client satisfaction with service delivery, technical support, and operational services for assigned client accounts.
• Act as the IBM technical interface during critical situations, managing the issue until resolution.
• Work in both consumer homes and/or enterprise environments within the Atlanta, GA area.

Valid Driver’s License and Reliable Vehicle required.

High School Diploma or GED.

Associate’s Degree or College Diploma.

• Experience in Customer Service & Customer Interaction.
• Self‑motivated and enjoys working in a team environment.
• At least 1 year of prior experience in field repair of computer or mechanical equipment.

• Experience in Customer Service & Customer Interaction.
• Self‑motivated and enjoys working in a team environment.
• At least 3 years of prior experience in field repair of computer, networking, and mechanical equipment.

• Healthcare benefits, including medical & prescription drug coverage, dental, vision, and mental health & well‑being.
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short‑ and long‑term disability coverage, and performance‑based salary incentive programs.
• Generous paid time off, including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. Paid family leave benefits also available where required by law.
• Training and educational resources through IBM’s personalized, AI‑driven learning platform to grow skills and obtain industry‑recognized certifications.
• Diverse and inclusive employee resource groups, give & volunteer opportunities, and discounts on retail products, services & experiences.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job posted: 09-Jul-2026

Projected minimum salary per year: $39,000.00

Projected maximum salary per year: $74,000.00

Job

Work arrangement:
Hybrid

Projected work schedule:
Up to 100% or 5 days a week (home on weekends based on project requirements)