Financial Counseling Supervisor

Note:

If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).

Day

Monday-Friday

8:00 AM

4:30 PM

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture:
People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

The Financial Counseling Supervisor oversees daily operations of the financial counseling team in a pediatric hospital setting. This role ensures that families receive clear, compassionate guidance on insurance coverage and financial assistance while supporting organizational goals related to patient access, collections, and compliance. The supervisor serves as a working leader, providing direct supervision, coaching, and support to staff, and acting as a resource for complex financial, insurance, and charity care issues.

• 3 years of experience in patient financial services, financial counseling, patient access, or related revenue cycle function
• 1 year in a lead or supervisory role, or demonstrated leadership responsibilities (e.g., trainer, team lead)
• Experience in developing and analyzing reports related to staff productivity and quality, patient volume trending, and account resolution

• Associate or bachelor’s degree in business, healthcare administration, finance, or related field
• Experience in a hospital or pediatric healthcare setting
• Experience with Medicaid/CHIP, marketplace plans, and hospital charity care programs
• Experience with Epic Electronic Health Record System
• Certification in healthcare access, revenue cycle, financial counseling or Epic

• Associate’s degree or 7 years of supervisory experience in patient financial services or patient access

• No professional certifications required

• Strong understanding of health insurance plans, eligibility and benefits, including Medicaid/CHIP and commercial payers
• Knowledge of financial assistance programs, charity care guidelines, and hospital billing practices
• Proficiency with hospital registration, billing, and EHR systems (e.g., Epic or similar), as well as Microsoft Office applications
• Excellent communication and interpersonal skills, with the ability to explain complex financial information in a clear, compassionate manner to diverse families and staff
• Demonstrated leadership skills, including coaching, conflict resolution, and performance management
• Strong organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Commitment to equity, inclusion, and reducing financial barriers to care for children and families
• Ability to handle sensitive information with discretion and maintain patient confidentiality in accordance with HIPAA and organizational policies

• Supervise financial counseling staff, including hiring, onboarding, scheduling, performance evaluation, and corrective action as needed.
• Provide day-to-day direction, assign workloads, and ensure appropriate staffing coverage for inpatient, outpatient, and emergency department areas.
• Foster a family-centered, culturally sensitive environment that supports the unique needs of pediatric patients and their caregivers.
• Conduct regular team huddles and one‑on‑one check‑ins to review priorities, address barriers, and…