Guest Services Supervisor - Hyatt Regency at Villa Christina

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Brookhaven, GA, US

17 days ago Requisition

Salary Range: $19.00 To $22.00 Hourly

At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people. We are redefining hospitality through innovation, collaboration, and our People First culture.

We are seeking an engaged and service-focused Guest Service Supervisor who is committed to creating exceptional guest experiences while providing hands‑on leadership and operational support to the Front Office team.

The Guest Service Supervisor oversees daily Front Desk and Guest Services activities, supports team members throughout the shift, responds to guest needs and concerns, and helps ensure Front Office operations are efficient, professional, secure, and aligned with hotel service standards.

Lead Exceptional Guest Experiences Through Service, Accountability, and Team Support.

Provide consistent Front Office leadership while ensuring guests receive prompt, courteous, and professional service throughout their stay.

• Supervise daily Front Desk and Guest Services activities to support guest satisfaction and hotel operational goals.
• Oversee and participate in prompt, courteous, and accurate guest check-in and check-out.
• Review occupancy projections, anticipated arrivals, departures, VIP guests, special requests, and room activity to support effective shift operations.
• Ensure Front Desk and Guest Services coverage is appropriate based on business levels and operational needs.
• Complete and oversee assigned shift checklists and ensure required responsibilities are completed before the end of each shift.
• Maintain awareness of Front Desk, reservations, telephone operations, and Night Audit procedures.
• Perform Guest Service Representative, Reservation, Night Audit, or Telephone Operator duties when operationally necessary.
• Prepare shift reports and communicate relevant operational information to the Guest Services Manager and appropriate hotel leadership.

• Create a welcoming, professional, and service-focused environment for guests.
• Address guest questions regarding hotel rooms, rates, amenities, services, and policies.
• Respond promptly and professionally to guest requests, compliments, concerns, and complaints.
• Research guest issues thoroughly and determine appropriate solutions using sound judgment and discretion.
• Remain calm, professional, and attentive during high-volume periods, difficult guest interactions, and emergency situations.
• Promote participation in hotel loyalty programs, guest‑satisfaction surveys, and other guest‑engagement initiatives.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Follow through on guest requests to help ensure needs and expectations are met.

• Provide clear direction, guidance, and operational support to Front Desk and Guest Services team members.
• Assist with onboarding, training, and development of new Guest Service Representatives.
• Observe team‑member performance and provide timely coaching and feedback.
• Encourage accountability, teamwork, professionalism, and continuous improvement.
• Support the Guest Services Manager with employee development and performance expectations.
• Model professional guest service and reinforce hotel standards during every shift.
• Help create a collaborative and respectful team environment.

• Maintain room security through effective…