Housekeeping Supervisor - Hyatt Regency at Villa Christina

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Full Time Brookhaven, GA, US

3 days ago Requisition

Salary Range: $19.00 To $22.00 Annually

At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people.

We are seeking an engaged and detail-oriented Housekeeping Supervisor who is passionate about creating clean, comfortable, and welcoming environments while providing hands-on leadership and support to the Housekeeping team.

The Housekeeping Supervisor oversees daily Housekeeping operations to ensure guestrooms and assigned hotel areas are clean, safe, orderly, and ready for guests. This position supervises Room Attendants, coordinates room-cleaning priorities, conducts inspections, communicates room status, supports associate development, and partners with Front Office and Engineering to ensure efficient room readiness and an exceptional guest experience.

Create Exceptional Guest Experiences Through Cleanliness, Quality, and Team Leadership.

Provide consistent Housekeeping leadership while ensuring guestrooms and hotel areas meet the highest standards of cleanliness, presentation, safety, and guest readiness.

• Supervise Room Attendants and other assigned Housekeeping associates in the prompt, efficient, and consistent cleaning of guestrooms and assigned areas.
• Coordinate daily room-cleaning priorities based on departures, stayovers, arrivals, VIP rooms, early make-up requests, room changes, special requests, and hotel business needs.
• Monitor room status throughout the shift and communicate updates promptly to Room Attendants and Front Office.
• Review room assignments and related records to ensure rooms are completed and accurately updated by the end of the shift.
• Maintain a visible leadership presence on guest floors and throughout assigned areas.
• Assist with Housekeeping operations when business levels or staffing needs require additional support.
• Ensure Housekeeping carts, linen closets, storage areas, vacuums, and equipment are clean, organized, properly stored, and ready for use

• Inspect checkout and stayover guestrooms after cleaning to ensure cleanliness, presentation, condition, and room readiness meet hotel and brand standards.
• Conduct and document room inspections and follow up on deficiencies until corrected.
• Inspect VIP and priority guestrooms and verify special requests are completed before guest arrival when applicable.
• Ensure guestroom amenities, linens, supplies, furniture, fixtures, and overall presentation meet established standards.
• Identify cleanliness, maintenance, safety, or presentation deficiencies and ensure timely corrective action.
• Reinforce Housekeeping cleaning procedures, quality expectations, and inspection standards consistently.

• Respond promptly and professionally to guest requests and Housekeeping-related concerns.
• Address guest concerns within the scope of the role and elevate the unresolved issues to the appropriate leader.
• Follow through on guest requests to help ensure expectations are met.
• Protect guest privacy and confidentiality at all times.

• Provide daily direction, work assignments, coaching, and follow-up to Room Attendants and other assigned Housekeeping associates.
• Assist with onboarding and training new associates on cleaning procedures, service standards, safety practices, equipment use, and departmental expectations.
• Clearly communicate expectations for productivity, attendance, professionalism, teamwork, grooming, and guest service.
• Observe associate performance and provide timely coaching and feedback.
• Communicate recurring performance or conduct concerns to the Director of Rooms in accordance with company procedures.
• Reinforce accountability while maintaining a professional and respectful work environment.

• Identify guestroom and public-area maintenance needs during inspections.
• Follow up on open work orders and verify repairs or corrections have been completed when applicable.
• Coordinate with Engineering and Front Office regarding rooms requiring maintenance attention.
• Communicate information regarding out-of-order or out-of-service rooms and…