Commercial Auto Excess Casualty Team Lead

Commercial Auto Excess Casualty Team Lead

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the Role

The Claims Team Lead - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience.

The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making.

Who You Are

• Highly motivated, growth-oriented, and excited by building a tech-driven claims organization
• A subject matter expert with deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation
• Tech-oriented — you are excited by the prospect of leveraging technology and analytics to drive better efficiencies and outcomes
• A passionate claims professional who genuinely cares about their team, the customer, and the client experience
• An empathetic leader who exercises patience and understanding with everyone you interact with
• A problem solver who can dive deep into the details while never losing sight of the big picture
• Anti-status quo — you don't just wish things were done differently, you action on it
• Curious — you want to know the whole story so you can make the right decisions early and be decisive when it counts
• Communicative — comfortable with and understand the importance of clear, consistent communication throughout the claims process
• Creative — you challenge existing assumptions and find ways to leverage technology and the talents of your team to solve problems
• And did we mention, a sense of humor. Claims are hard enough as it is.

What You'll Do

• Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
• Foster a culture of technical excellence, continuous improvement, and data-driven decision-making
• Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
• Conduct regular file reviews, performance assessments, and quality audits

• Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance
• Ensure consistent application of Reserv's structured-data workflows and modern claims platform
• Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities
• Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction

• Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
• Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk…