Community Manager

The Community Manager is fully accountable for all property operations. Leadership ability is a must, as the Senior Community Manager is the leader of the site team. The purpose of the Community Manager is to effectively manage and coordinate activities and available resources in order to accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, increasing property values, and minimizing property operational expenses while maintaining a quality product.

Associate Relations:

• Manages all on-site employees, including giving timely, constructive feedback and positive encouragement.
• Motivate the office and maintenance staff and give consistent verbal and written feedback.
• Has the ability to document performance feedback (including corrective actions) and effectively manages employee performance on a regular interval.
• Train and develop subordinates (provide on-the-job training and ensure assigned company training is complete).
• Recruit, hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, and performance management.
• Plan and carry out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.
• Abides my state and federal work regulations including wage and hour laws. Does not participate in or allow discriminatory, harassing or retaliatory actions.
• Has read and understands the MLPG New Hire Onboarding Process and is effectively able to execute the process and communicate it to candidates.
• Coordinates directly with HR regarding termination decisions and does not make termination recommendations unless the proper documentation is in place.

Resident Relations and

Education:

• Communicate clearly to residents and in a consistent manner.
• Respond to resident requests and concerns in a timely, professional manner.
• Read and/or listen to resident requests/complaints in a calm, respectful, and open manner.
• Maintain a complete clean and neat uniform. Personal appearance must be clean and neat at all times, according to MLPG policy.
• Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a professional and open manner. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
• Attend and assist in resident activities and functions after hours and weekends, as needed.
• Assist in budget preparation, as well as maintain budgeted income and expenses. Project monthly forecasts and understand and explain budget variances.
• Ensure that all rents are collected and posted and processed/deposited on a daily basis.
• Oversee all accounting transactions. Manage cash accounts, process invoices as directed by
• Supervisor and owner, maintain proper bookkeeping at all times.

Property Evaluations:

• Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents.
• Walk all vacant units as well as the property on a regular basis ensuring that it is well maintained. During these inspections all liability and/or deficiencies should be reported to to the Service Manager and Supervisor.
• Responsible for office operations, quality curb appeal, office and model cleanliness.
• Conduct market surveys as required. Create and implement marketing plans for ongoing success and high occupancy of the property.

Payroll:

• Has a working knowledge and a familiarity with Paylocity Payroll System. Seeks help and additional training if necessary.
• Seeks supervisor or ownership’s approval before approving employee overtime.
• Approval of timesheets and overtime by the 10am Monday morning deadline.
• Ensures employees have completed their time card approvals.
• Limits and monitors employee missed punches and disciplines chronic offenders.
• Does not manipulate over time records, monitors overtime proactively but does not remove legitimate employee overtime worked. Does not allow employees to work off the clock.
• Maintains accurate payroll records by promptly returning Associate Status Forms to Payroll.

Reporting:

• Must maintain all records in a complete and organized manner as described throughout the MLPG P&P Operations Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
• Consistently review all leasing performance and paperwork.

Safety:

• Responsible for responding to all emergency situations, preparing all necessary reporting and notifying the Supervisor, Regional Director, VP and COO.

Compliance:

• Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act,…