Business Development Associate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Brookhaven, GA, US

30+ days ago Requisition

Are you a proactive, results-driven individual with a passion for building meaningful relationships and delivering top-tier service? We are looking for a motivated Business Development Associate, PHS & Loyalty to become a key player in our team and help drive the success of our Business Development department at Bankers Fidelity.

In this role, you will be at the forefront of operational excellence and customer satisfaction, providing outstanding support to our agents. You’ll work directly with agents to understand their unique needs, offer tailored solutions, and foster lasting relationships that help them thrive. Your ability to offer one-call resolutions and comprehensive systems training will be crucial in driving agent engagement and participation in our products.

As the go‑to person for agents, you’ll have the opportunity to make a significant impact on both their success and our company's growth. If you're passionate about service excellence, enjoy continuous learning, and thrive in a collaborative, fast‑paced environment, this is the role for you!

Essential duties and responsibilities include but are not limited to the following:

• Agent Relationship Management:

Build and maintain strong, positive relationships with agents to understand their needs and provide exceptional support.

Act as the primary point of contact for agents, offering personalized solutions and fostering long‑term partnerships.

• Customer Satisfaction & Operational Excellence:

Ensure agents receive high-quality service and support, promoting customer satisfaction and operational efficiency.

Strive for one‑call resolutions to streamline processes and address agent inquiries or issues.

• Training & Development:

Provide comprehensive training agents on systems and products to increase engagement and product adoption.

Foster continuous learning for agents to help them stay informed and successful in using the company’s products and services.

Offer tailored solutions to meet agents’ unique needs, helping them leverage the company’s products for their success.

Stay informed on product offerings and be able to communicate benefits and usage effectively.

Drive agent engagement and encourage active participation in company programs and products.

Assist in the development and execution of strategies that enhance agent involvement.

Work closely with the Business Development team to ensure cohesive strategy implementation and departmental success.

Collaborate with cross‑functional teams to provide the best support to agents and improve processes.

Actively seek feedback from agents to identify areas of improvement and contribute to enhancing service and operational strategies.

Monitor agent performance and satisfaction to ensure continual development and refinement of business practices.

• Associate degree required; bachelor's degree preferred. Work experience will be considered in lieu of education.
• 3 to 5 years of customer service or sales support experience.

• Relationship Building:

Strong interpersonal skills to build and maintain positive relationships with agents.

Ability to foster trust and long‑term partnerships.

Ability to deliver high‑quality service, ensuring agents' needs are met promptly and effectively.

Strong problem‑solving skills to resolve issues quickly and efficiently.

• Communication
  
  Skills:
  
  

Clear and effective verbal and written communication to interact with agents and team members.

Strong presentation skills to provide training and product information to agents.

• Product Knowledge:

In‑depth knowledge of company products and services to offer tailored solutions.

Ability to learn and retain new product details quickly to educate agents effectively.

• Training and
  
  Coaching:
  
  

Ability to provide comprehensive systems training to agents and help them understand product features.

Capability to mentor and guide agents to help them succeed and improve their performance.

• Problem…