IT Coordinator

Position: IT Coordinator I
** Dickerson & Bowen -*
* ** Paving the way for growth and development since 1947
** D&B is a leading provider of aggregates, asphalt and asphalt paving services in central and southern Mississippi. D&B operates four asphalt plants and two active sand and gravel plants and is a natural extension to our recently established Southeast platform, further strengthening our vertically integrated footprint.
** General Summary
** Coordinates, diagnoses, and troubleshoots incoming employee IT service requests. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides ongoing local network support for the business unit including the main office, plants, satellite offices, and job site locations to ensure workforce efficiency and productivity.

Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with end users, local business management, and Corporate IT Staff. Develops information technology projects and provides strategic management and objectives for the business unit. Follows standard operating procedures and customer service guidelines relating to IT support.
Located in Brookhaven, Mississippi—approximately one hour from Jackson, this position supports the aggregate, asphalt, and paving operations of Dickerson & Bowen.
** Essential Job Accountabilities
**** Education
* ** Associates degree or equivalent combination of training, experience and certifications.
* CompTIA A+.
* Microsoft Certified Professional preferred.
* CompTIA Network+ preferred
** Work Experience
*** Minimum 3 years relevant experience in network and PC support for a multi-site business environment.
* Familiarity with cost accounting, budgeting, and forecasting.
** Knowledge, skills, and abilities
*** Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
* Works on problems of moderate to advanced scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
* Normally receives minimal instruction on routine work, General instruction on new projects or assignments.
* Advanced knowledge of Microsoft Windows XP Professional.
* Working knowledge of Microsoft Windows 2003 Server and Microsoft Active Directory.
* Working knowledge of the Microsoft Office Suite.
* Working knowledge of HP servers, workstations, and storage products.
* Basic knowledge of Cisco Internetworking products.
* Basic knowledge of Cisco Unified Communications.
* Working knowledge of HP servers, workstations, and storage products.
* Ability to convey technical concepts and ideas to non-technical personnel.
* Excellent organizational skills.
* Excellent customer service and interpersonal skills
* Excellent verbal and written communication skills.
** Physical Demands
** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
** Additional Requirements/Skills
*** Ability to abide by Granite’s Code of Conduct on a daily basis.
* Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standards.
* Practical knowledge of standard business practices.
* Ability to work with minimum daily supervision.
* Ability to work both collaboratively…