General Manager

Overview

General Manager
Community Choice Financial, Brookhaven, MS

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. You’ll be the driving force behind the store’s success, manage daily operations, and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a fast-paced, customer-focused environment designed to inspire high-performance, growth, and innovation.

While you’re guiding your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people, coupled with our comprehensive training, will equip you to impact your team, customers, career, and earning potential.

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead local marketing strategies, pursue business-to-business partnerships, obtain referrals, host and participate in community and in-store events to drive growth and revenue.
• Examine, evaluate, and process loan/pawn applications and related transactions; assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Participate in audits and compliance reviews as directed by the corporate office or District Manager.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
• Handle complex customer situations with integrity and professionalism.
• Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance and overseeing the store planogram and promotional materials.
• Perform duties outside of the office as needed, including on-site vehicle appraisals, store errands, and external marketing.
• Work in a fast-paced environment and manage multiple tasks to meet performance standards.
• Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes at least 40 hours per week.
• Store hours, schedules, and minimum hours may vary by brand and are at the Company’s discretion.

• High school diploma or equivalent.
• Minimum two years’ supervisory or leadership experience in retail, finance, service, or related industries.
• Excellent verbal and written communication skills.
• Proficiency with phones, Point of Sale, Microsoft Office, and related systems.
• Valid driver’s license, auto insurance, and personal vehicle for work use (mileage compensated).
• Must be at least 18 years old (19 in Alabama).
• Background check required; results considered in accordance with applicable law.
• Ability to meet physical demands (standing up to 90% of the time, ability to move up to 25 pounds, outdoor/indoor movement, and operation of computer/keyboard).

• Associate’s degree or higher.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Workplace awards and recognition:
Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; recognized as a Top Employer for Hispanic and Latinos by HLPA (2023–2025) and named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands across 1,500 stores in 24 states and online offerings in 20 states. Our commitment is to help people access short-term financial services when they need them most.

EEO & Employment Notice

The Community Choice Financial® Family of Brands will never ask for banking or other payment information during the interview or hiring process. In-store positions are in person only. We are an equal-opportunity employer and encourage candidates of all backgrounds to apply.