Donation Attendant -Brookings

Job Details

Job Location: GOODWILL BROOKINGS - BROOKINGS, OR 97415
Position Type: Full Time
Salary Range: $17.00 - $20.50 hourly
Job Summary:

The Donation Attendant2 must promote the Mission, Vision and Values of Goodwill Industries, accept donated goods, and provide excellent customer service. The role requires frequent lifting, bending, turning, and carrying of heavy objects, maintaining a neat donation area, and assisting in other agency duties as needed.

• Perform opening duties of workstation, ensuring the donation area is clean and equipment is functioning.
• Report any maintenance issues related to facilities or equipment promptly.
• Greet donors at their vehicle and provide receipts.
• Accept donations, transfer items to appropriate tote, cart, or basket, and separate them by type.
• Provide exemplary customer service and assist donors with unloading donations, treating all donations with respect.
• Thank donors and offer receipts to each donor, encouraging return visits.
• Meet or exceed the Mystery Shop score goal of 90%.
• Accurately tally each donation on the sheet immediately after it is made.
• Transport stock to or from the workstation to other areas.
• Maintain the donation center in a clean and orderly fashion, including sweeping, mopping, dusting, and washing windows.
• Efficiently and safely load and unload trucks and trailers using pallet jacks and forklifts.
• Operate and regularly clean forklifts, reporting any necessary maintenance.
• Prepare records and reports as requested.
• Secure donations indoors in a safe area when leaving the site (lunch, end‑of‑shift, etc.).
• Identify and properly dispose of garbage and recycle material, emptying bins as needed.
• Assist in maintaining a clean retail environment, dusting furniture, and tidying the sales floor.
• Retrieve and collect shopping carts and baskets, as necessary.
• Notify the immediate supervisor of any problems or unusual situations.
• Perform other duties as assigned and assist in other areas of the agency as needed.

• Understand and positively promote the Mission, Vision and Values of Goodwill Industries.
• Ensure compliance with all company policies, CARF standards, and safety and security regulations.
• Keep supervisor informed of problems and suggestions related to the job.
• Offer helpful, innovative suggestions to improve processes within this or other departments.
• Adhere to Goodwill Industries rules, policies, and safety procedures.
• Maintain a well‑groomed appearance and comply with dress guidelines.
• Perform essential functions of the Donation Attendant2 without or with accommodation.
• Report scheduled work regularly and on time; notify supervisor of absences or tardiness promptly.
• Be flexible in work assignment to accommodate changing production demands.
• Function independently and as part of a team.
• Possess sufficient command of the English language to communicate effectively with customers, co‑workers, and supervisors.
• Read and write fluently.
• Be at least 18 years of age.
• Have knowledge of safe lifting techniques.
• Not present a direct threat to the safety and health of oneself, others, or property.
• Have no record or disclosure of a criminal conviction indicating theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, prerogative behavior.
• Exercise good judgment.
• Provide current, state‑issued identification and eligibility to work in the United States of America.
• Pass a criminal background check and pre‑employment drug‑screening test.
• Maintain company hygiene standards.

At least six months of related experience, including forklift certification and use of forklift in a warehouse or similar setting.

Knowledge of safe lifting techniques and correct lifting methods for possible heavy lifting.

Must be forklift certified.

• Frequently lift or move up to 50 pounds, occasionally up to 100 pounds with assistance.
• Stand, walk, carry, push, stoop, bend, twist, crouch, grasp, kneel and climb frequently.
• Reasonable accommodations may be made for individuals with disabilities.
• Noise level usually loud; exposure to dust in warehouse settings…