Control Center Lead

Location:

Brookings, SD

South Dakota State University and the Facilities and Services department are seeking a self‑motivated individual to join our Facilities and Services department as a Work Center Control Lead. This position oversees the Facilities and Services work order system, prioritizing and coordinating routine and emergency requests while ensuring compliance with university policies. It includes managing reception operations, delivering strong customer service, supporting staff and visitors, and handling Facilities & Services communications, including campus‑wide and emergency outage notifications.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

• Prioritizes, monitors, and coordinates Facilities and Services workflow for both routine and emergency requests while applying University and departmental policies
• Provides excellent customer service and oversees reception operations for the Facilities and Services department
• Communicates Facilities and Services information to the campus community and supports smooth departmental interactions
• Assists staff, campus personnel, students, and the public by receiving visitors, directing inquiries, and providing administrative support

Benefits include medical, dental, flexible benefits, retirement plans, competitive compensation, paid holidays, vacation leave, generous retirement plan with 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, eleven paid holidays, internal and state-sponsored training, reduced tuition for state‑supported courses, and relocation benefits per university’s guidelines.

• Customer service practices and principles
• Building systems and facility operations
• SDSU campus layout, departments, and procedures
• Work order management systems and CMMS tools
• Call‑center operations and service‑request workflows
• Experience using computers, including databases and spreadsheets

• Exercise independent judgment when evaluating situations and making decisions
• Communicate information clearly, concisely, and efficiently
• Interpret and uphold SDSU and Facilities & Services policies and practices
• Organize, coordinate, and prioritize multiple activities and tasks
• Research, compile, and analyze data and prepare reports
• Demonstrate tact, patience, and discretion when interacting with individuals from diverse backgrounds and temperaments

SDState accepts applications through an online employment site.  
(Use the "Apply for this Job" box below)..edu
, search by the position title, view the job announcement, and click on “apply for this job.” The system will guide you through the electronic application form. Attach a cover letter specifically addressing how the candidate meets the qualifications as outlined in this advertisement, a resume, and a reference page with contact information for three professional references. Email applications will not be accepted.

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to successful completion of a criminal background check. SDState is a tobacco‑free environment. It is the policy of the University to maintain a drug‑free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students.

This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land‑grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment.

Arrangements for accommodations required by disabilities can be made by emailing HR
. Individuals with concerns regarding discrimination should contact:
Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: .

Contact Information
Lisa Mueller – 605‑688‑4635 –
Lisa.

Mueller