Control Center Lead

Department SDSU-Facilities & Services-Business Oper

Physical Location of Position (City)

Physical Location of Position (City) Brookings

Posting Text

South Dakota State University and the Facilities and Services department are seeking a self-motivated individual to join our Facilities and Services department as a Work Center Control Lead. This position oversees the Facilities and Services work order system, prioritizing and coordinating routine and emergency requests while ensuring compliance with university policies. It includes managing reception operations, delivering strong customer service, supporting staff and visitors, and handling Facilities & Services communications, including campus‑wide and emergency outage notifications.

This position is located in Brookings, SD
, and is a 12‑month, full‑time, benefits‑eligible position.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

• Prioritizes, monitors, and coordinates Facilities and Services workflow for both routine and emergency requests while applying University and departmental policies
• Provides excellent customer service and oversees reception operations for the Facilities and Services department
• Communicates Facilities and Services information to the campus community and supports smooth departmental interactions
• Assists staff, campus personnel, students, and the public by receiving visitors, directing inquiries, and providing administrative support

SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions.

Relocation benefits are available per university’s guidelines.

Knowledge of:

• Knowledge of customer service practices and principle
• Knowledge of building systems and facility operations
• Knowledge of SDSU campus layout, departments, and procedures
• Knowledge of work order management systems and CMMS tools
• Knowledge of call‑center operations and service‑request workflows
• Experience using computers, including databases and spreadsheets

Skill & Ability to:

• Ability to exercise independent judgment when evaluating situations and making decisions
• Ability to communicate information clearly, concisely, and efficiently
• Ability to interpret and uphold SDSU and Facilities & Services policies and practices
• Ability to organize, coordinate, and prioritize multiple activities and tasks
• Ability to research, compile, and analyze data and prepare reports
• Ability to demonstrate tact, patience, and discretion when interacting with individuals from diverse backgrounds and temperaments

SDState accepts applications through an on‑line employment site. :
(Use the "Apply for this Job" box below)..edu
, search by the position title, view the job announcement, and click on “apply for this job.” This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references.

Email applications will not be accepted.

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug‑free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students.

This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.