Program Assistant

1.2M inbound students (2025) +3%

1. India 363K

2. China 266K

3. South Korea 42K

4. Canada 30K

5. Vietnam 26K

9 international branch campuses in United States

OVERVIEW South Dakota State University is seeking a Program Assistant I to support the Office of International Student and Scholar Engagement in Brookings, South Dakota. This role focuses on daily operations through customer service, office and database management, and accurate communication with a wide range of audiences. The position serves as a primary contact point for international student and scholar services and supports the administration of important office processes and compliance activities.

• Serve as the primary point of contact for the Office of International Student and Scholar Engagement
• Assess and respond to inquiries from students, families, faculty, staff, and external partners
• Support daily operations through customer service activities
• Assist with office and database management
• Administer the international student insurance program
• Maintain confidential student information
• Monitor regulatory compliance

• Ensure accurate communication through in-person interactions, phone, email, website content, and social media
• Support frontline communication for the office

• Dependable work approach
• Proactive approach to daily

• Strong attention to detail
• Ability to support customer service functions
• Ability to manage office and database

• Ability to maintain confidential information
• Ability to support accurate communication across multiple channels WHY THIS ROLE MATTERS This position helps create a supportive environment for every international student and scholar interacting with the university. Effective engagement and communication are essential for helping offices maintain accurate information, responsive service, and regulatory awareness through daily operations.

Highlight experience with customer service, office coordination, or program support

• Provide examples of accurate communication through phone, email, or in-person interactions
• Emphasize experience managing confidential student or administrative records
• Describe any database management or administrative organization skills relevant to the role
• Include examples of working with diverse student or international populations when applicable
• Review the application carefully to ensure all materials are complete and accurate before submission

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