Customer Care Representative
Listed on 2026-07-20
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Overview
Onsite Customer Care Representative
$16.00/hr + monthly incentives
Monday–Friday | 10:30am–7:00pm | NO WEEKENDS!
Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people – employees, customers, and clients. As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.
Training & SupportComplete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands-on learning, on-the-job experience, and mentorship to ensure you’re fully prepared and supported in your role.
ResponsibilitiesWhat’s expected for our Customer Care Representatives:
- Smooth, efficient, and confident phone communicators—the voice of our company
- Calm under pressure, adaptable, and resilient
- Creative problem solvers focused on finding the right solution for each customer
- Organized and efficient when documenting accounts while managing multiple tasks
- Friendly competitors who consistently aim to meet or exceed performance goals
- Naturally optimistic, maintaining a positive outlook in challenging situations
- Understanding, caring, and committed to the success of our customers and organization
- Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation
, 11 paid holidays
, and paid sick leave - Bilingual differential for fluency in Spanish – 15% (starting wage $18.40/hr)
- Consistent Monday - Friday schedule with no weekend hours
- Regular one-on-one meetings with your manager focused on growth and development
- Clear career path opportunities, with pay increases at each step
- The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU
- Opportunities to volunteer and give back to the community
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).