Teller, Customer Service​/HelpDesk

Job Description

Location:

Sioux Falls, SD

Job Schedule:

Full-time

Company:
First PREMIER Bank

Handle financial transactions for customers in a confidential and accurate manner, while also providing excellent customer service.

• Execute PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank’s products and services.
• Process transactions including deposits and withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines).
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory and internal codes of conduct.
• Review account information, help customers with problems or questions and keep customer information current using internal systems.
• Perform the branch opening and closing duties independently.
• Manage a cash drawer and balance it daily according to teller performance standards.
• Maintain daily and monthly reports such as Teller Difference, Mail/Instrument Counts, Record Retention, etc.

Express ideas, request action, and formulate plans by means of clear and effective verbal communications to respond to customers and/or organizational needs.

Understand and effectively use standard office equipment and software packages to support business processes.

Work at a basic level to recognize sales opportunities during service interactions to enhance overall customer service.

Conduct oneself in a manner that promotes trust in the individual and the organization.

Cooperatively interact with co-workers to promote an effective and productive work unit.

Effectively manage time to ensure prompt completion of tasks and duties.

Must have excellent interpersonal skills; clear and effective verbal and written communication skills.

High school diploma or equivalent is required.

Basic computer skills, cash handling, customer service and/or banking experience is preferred.

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Premiere Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

You get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations.

Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non‑profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.

Première employees who work 20+ hours per…