IT Administrator

Position Details

Position Title:

IT Administrator

Department:
Commission

Reports To:

Commission Department Director

FLSA Status:
Non-Exempt

Wage Grade: N-11

Performs general and specific technology duties for all county departments. The individual will be responsible for supporting and maintaining existing applications and equipment along with researching and implementing new technology to support the growing needs of the county. The individual is under direct supervision of the Commission Department Director.

• Analyze and implement solutions to complex technical needs
• Ensure consistency and maintainability of existing applications
• Prioritize workload
• Directs and supervises the work of the IT Support Technician and assists the GIS Technician.
• Implement effective transitions of new software or equipment
• Provides updates, status and completion information to supervisor and/or users.
• Respond to user requests for service and determine the nature and extent of support needed.
• Installs, configures, maintains, and troubleshoots a wide range of software used throughout the county.
• Performs hardware/software upgrades to existing computer equipment as needed.
• Identifies and procures the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards and printers for the county.
• Provide telephone or in-person support to employees.
• Administers e-mail and anti-virus systems
• Administers the county’s technology security systems
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Connects users to networks
• Assist with Commission meeting broadcasts
• Maintain and support Shared Audio-Visual Network
• Assist with maintenance and posting on county website
• Assist with setting up users with door access
• Design and create technology policies on security, backups, mobile devices, Email, etc.
• Performs other duties as assigned

• The ability to identify and resolve problems in a timely manner utilizing the information they have gathered and analyzed.
• The ability to respond promptly to user needs.
• The ability to recognize improvement possibilities and promote quality and demonstrate accuracy and thoroughness.
• The ability to adapt to changes in the work environment, manage competing demands and is able to deal with frequent changes, delays or unexpected events.
• Must be dependable which includes consistently at work and on time, follows instructions, and responds to management direction.
• Ability to establish and maintain effective relationships with employees, other agencies, and the public.
• Ability to communicate effectively both verbally and in writing.
• Extensive knowledge and skill in the use of computers and computer programs to include Microsoft Word, Access, Excel, PowerPoint, Outlook and the Internet.
• Knowledge and experience with complex network infrastructure including network servers, layer 3 & layer 2 managed switches, network storage devices, disk-based back-ups, firewall appliances, network VPNs, mobile device management & network integration.
• Knowledge and experience with complex server software including MS Office 365, Windows Server , Microsoft Hyper-V Virtualization, SQL Server, MS Active Directory, SMB file shares.

• Post Secondary education in computer science related field.
• Fortinet NSE4 or higher preferred.
• Microsoft Office
  365 or Windows related Azure certifications preferred.

• 3-5 year(s) experience in network administration.
• 3-5 year(s) in a help desk support environment.

Any equivalent combination of education and experience as is acceptable to the hiring authority.