Manager, Software Development Engineering - Enterprise

We're building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are looking for a Manager, Software Development Engineering to lead a team of 4‑6 engineers and analysts responsible for the day‑to‑day support, operations, and administration of HCD's suite of enterprise tools. Reporting to the Lead Director, Software Development Engineering, this manager will serve as a player‑coach – providing hands‑on support alongside their team while owning operational processes, vendor relationships, and service quality for our tooling portfolio.

This is not a purely supervisory role. We need someone who is comfortable rolling up their sleeves to troubleshoot a broken integration, help a user navigate a licensing issue, or dig into a Service Now workflow – while also being the steady leadership presence that keeps their team organized, supported, and growing.

• Lead, mentor, and develop a team of 4‑6 enterprise application specialists and administrators
• Conduct regular 1:1s, performance reviews, and career development conversations
• Foster a collaborative, service‑oriented team culture with high accountability and strong follow‑through
• Coordinate workloads, manage priorities, and ensure appropriate coverage across all supported platforms

• Oversee the support and administration of core enterprise platforms with a primary focus on Google Workspace, Slack, and the broader SaaS tool portfolio; contribute operational support to the Atlassian and Service Now environments as team needs require
• Act as an escalation point for complex issues and serve as a hands‑on contributor when team capacity or technical complexity demands it
• Own the operational health of each platform, including uptime, user access, configuration governance, and integration integrity
• Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications

• Lead quarterly license audits across all enterprise applications, identifying optimization opportunities and ensuring compliance
• Track renewal timelines, coordinate with procurement and finance stakeholders, and maintain accurate license inventories
• Serve as a primary operational contact for SaaS vendors, managing support escalations and relationship touchpoints as needed

• Develop and maintain existing standard operating procedures, runbooks, and documentation for all supported tools
• Identify inefficiencies in existing workflows and drive improvements to reduce manual effort and improve reliability
  
  Ensure consistent adherence to access management, change control, and security policies across the application portfolio
• Collaborate with the Lead Director, Software Development Engineering to communicate status, surface risks, and contribute to planning and roadmap discussions

• 3 years of experience in IT operations, enterprise application administration, or a related technical discipline
• Proven ability to manage multiple priorities in a fast‑paced, distributed environment
• Experience supporting SaaS‑based enterprise tools and managing associated operations (onboarding, offboarding, troubleshooting, licensing)
• Strong communication skills with the ability to translate technical topics for non‑technical stakeholders
• Comfort operating as an individual contributor when needed – this role requires a hands‑on mindset

1 year of people management or team lead experience, with demonstrated ability to develop and support direct reports

• Hands‑on administrative experience with Google Workspace and/or Slack is strongly preferred
• Working knowledge of Service Now, Jira / Jira Align, or…