Support Services Analyst

The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Brookings Main Campus primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Job Responsibilities: Provide advanced computer support activities and support projects to ensure clients computers are functional and performing efficiently. This includes, but is not limited to, computer labs, equipment, classrooms, simulation rooms etc. This position primarily supports Brookings locations with remote and in person support to other locations as needed.

Benefits

SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions.

Relocation benefits are available per university’s guidelines.

Knowledge, Skills & Abilities:

Knowledge of:

• A wide variety of computer software, hardware, telephony and peripherals.
• University IT Security standards and incorporate that knowledge in the support process.
• Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced.
• In depth hardware and software troubleshooting.
• Installing operating systems and software.
• Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management)

Skill & Ability to:
Diagnose and resolve workstation, laptop and network problems.

• Operate a variety of software applications.
• Establish effective working relationships.
• Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors
• Work both independently and as part of a team.
• Identify areas for professional growth and learn new skills

Required License: Valid driver’s license or ability to obtain one within 30 days of hire.

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students.

This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.

Duration of the Term

Duration of the Term 12 months

Appointment Percent

Appointment Percent 100

Work Hours

8 to 5pm Monday-Friday

Typical Hours Worked Per Week

Appointment Type

Appointment Type Regular

Scope of Search

Scope of Search External (includes Internal)

If internal, define scope of search

This position requires

This position requires Valid Drivers License, Travel

If other, please indicate

Department Description and Cultural Expectations

SDState is the state’s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.

Equal Employment Opportunity Statement

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits…