Medical Front Desk Specialist Job in Brookline, MA

Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support a busy maternal care practice in Brookline, Massachusetts. This long-term contract position is ideal for someone who creates a welcoming patient experience while keeping front office operations organized and efficient. The role involves coordinating appointments, managing patient intake, and assisting with records and referral-related administrative tasks in a setting focused on high-risk pregnancies.

Responsibilities:

• Welcome patients upon arrival, complete the check-in process, and ensure all front desk interactions are handled with professionalism and care.
• Coordinate and maintain provider schedules by arranging appointments and confirming accurate visit details.
• Process requests for medical records while maintaining confidentiality and following office procedures.
• Support administrative workflows connected to referral-based services and patient coordination for maternal care and high-risk pregnancy visits.
• Manage daily front office activity for a clinic volume of approximately 18 to 20 patients, helping appointments run smoothly throughout the day.
• Work closely with a team of four providers to keep patient information current and support efficient office communication.
• Use Athena experience, when available, to assist with scheduling, documentation access, and other front desk functions.
• Prioritize patient service in every interaction by addressing questions promptly and helping create a positive visit experience.