Medical Front Desk Specialist

Description We are looking for a Medical Front Desk Specialist to support a busy maternal care practice in Brookline, Massachusetts. This Long-term Contract position is ideal for someone who creates a welcoming patient experience while keeping front office operations organized and efficient. The role involves coordinating appointments, managing patient intake, and assisting with records and referral-related administrative tasks in a setting focused on high-risk pregnancies.

Responsibilities:

- Welcome patients upon arrival, complete the check-in process, and ensure all front desk interactions are handled with professionalism and care.

- Coordinate and maintain provider schedules by arranging appointments and confirming accurate visit details.

- Process requests for medical records while maintaining confidentiality and following office procedures.

- Support administrative workflows connected to referral-based services and patient coordination for maternal care and high-risk pregnancy visits.

- Manage daily front office activity for a clinic volume of approximately 18 to 20 patients, helping appointments run smoothly throughout the day.

- Work closely with a team of four providers to keep patient information current and support efficient office communication.

- Use Athena experience, when available, to assist with scheduling, documentation access, and other front desk functions.

- Prioritize patient service in every interaction by addressing questions promptly and helping create a positive visit experience. Requirements - Knowledge of basic medical terminology and the ability to apply it in a clinical front desk setting.

- Prior experience in patient-facing administrative support within a medical office or healthcare practice.

- Ability to manage appointment scheduling, patient intake, and records coordination with strong attention to detail.

- Comfortable handling sensitive information with discretion and professionalism.

- Strong communication skills and a customer-focused approach to patient service.

- Ability to stay organized and effective in a busy practice supporting multiple providers.

- Experience with Athena is preferred.

- Familiarity with referral-based care, women's health, or maternal care environments is a plus. Talent Match®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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