Veterinary Client Liaison

We are seeking an experienced Client Liaison to join our team at VCA Brookline. This role is a great opportunity to utilize your passion for top notch pet care and take your client service expertise to the next level. At VCA Brookline Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.

With every opportunity, we aim to exceed each pet owner’s expectations.

As the face of VCA Brookline, the Client Liaison sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. This is a specialized and pivotal role that focuses on personalizing every client’s experience.

• Primary responsibility to schedule, organize and maintain all International Health Certificate appointments and assist USDA doctors with documentation
• Placing outbound calls for follow-ups under the direction of the doctors
• New client coordinator
• Presenting and explaining fees, including processing payments when needed
• Assisting HM and CSR Supervisor with VCA client experience programs and initiatives
• Assisting front desk team during “rush” hours with phone calls and administrative duties
• Coordinating appointments with nearby Emergency and Specialty Referral practices

Pay Rate: $22-$24/hr depending on experience

We offer great benefits for eligible employees, including medical/dental, generous personal pet care discounts, paid vacation and sick days, 401(k), and more.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at