Resident Services Coordinator

Job Description:

Job Description

Position: Resident Services Coordinator, R3 Initiative

Location: Brookline Housing Authority, Brookline, MA

Immediate Supervisor: Effie Hathaway, Director of Community Life

FLSA
:
Exempt

HSL provides enhanced housing with services to seniors living in its three affordable housing locations, and at partner housing sites, with the goal of improving quality of life and supporting independent living. For this role you will work at one of our partner sites, 32 Marion st. in Brookline, Massachusetts, a newly built 115 unite Brookline Housing Authority elderly and disabled property.

At its core, our resident service model has a proactive approach wherein resident services staff regularly and actively reach out to each individual resident to engage with them around their health and wellness, identify areas of need/risk and provide intensive, individualized case management and support as needed and desired by the resident.

The ideal candidate for this role is a social worker or case manager with experience in senior services, mental health services, or healthcare navigation.

The Resident Services Coordinator (RSC) serves a lead role in the building, engaging residents in wellness assessments and health education programs, connecting residents to needed services, providing a wide variety of case management tasks and ensuring that all interventions are documented and tracked in a timely manner. Case management tasks are coordinated and supported by the Nurse Care Manager, and resident programs are shared with the Programming Coordinator.

The Resident Services Coordinator is directly responsible for assuring that there is excellent communication and coordination with all partners, including BHA staff, emergency responders, payers and local providers to support residents in living independently and safely for as long as possible.

• Energetic, passionate, resourceful, strong presence that will represent HSL

• Have a “can-do” service mentality.

• Committed to active outreach to residents, including engaging with them in their apartments, during programs, emergencies, etc. Being ‘out and about’, visible and connected.

• Commit to the organization’s core values of respect, dignity and empowerment.

· Able to form trusting relationships with residents, families, and team members.

· Work collaboratively with colleagues, both within and outside the HSL continuum.

• Listen attentively; speak respectfully; maintain confidentiality.

• Provide the highest quality of preparation and presentation.

• Accept responsibility for all tasks assigned.

• Work independently toward achieving program goals

· Conduct wellness assessments of residents to determine needs and goals; develop wellness plans addressing physical, social, cognitive, spiritual and mental health domains.

· Coordinate with primary care physicians, mental health providers and hospitals.

· Partner with housing staff to tailor programming that meets resident needs.

· Educate housing staff members including office, maintenance, housekeeping, programming. and dietary staff to identify and communicate concerning changes in residents’ condition.

· Coordinate with residents to complete files including important health care information, end of life planning, and emergency contacts.

· Support on site services and connection to required off site services by following up with at risk residents to ensure adherence to health and wellness related activities.

· Develop relationships with all payers serving seniors in the sites.

· Implement effective communication systems between housing and providers to relay important information (changes in condition, transitions between settings, changes in behavior/activity).

· Promote self-care among residents through individualized coaching to identify personal goals and implement programs and services that support those goals as well as coordinate with care providers.

• Partner with and make referrals to all appropriate local service providers, for example:
  Visiting Nurses Associations, ASAP’s, Rehabilitation Services, PACE Programs, Adult Day Health Programs, Memory…