Patient Services Representative

Job Description

$3,000 retention bonus for full time employees.

Boston Vision is an academic private practice, at the vanguard of eye care and patient service. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis on both scientific pursuit and patient satisfaction can we deliver the best possible medical care.

Boston Vision is seeking to hire an enthusiastic and motivated administrative professional to serve as our Patient Services Representative. Under the supervision of our Patient Services Manager, the Patient Services Representative serves as the first point of contact for the practice. The Patient Services team works diligently to provide the highest quality of service by assisting patients with scheduling appointments, maintaining patient records, tending to incoming phone calls, as well as checking patients in and/or out of their appointment.

This position is split between the Brookline Practice (24 Webster Pl, Brookline MA) and the Wellesley Practice (204 Worcester St, Wellesley, MA). This position is full time, 40 hours/week and the schedule is typically Monday‑Friday, 8:00am‑5:00pm. Start and end times do vary depending on the needs of the clinic. Saturday rotation shifts may also be included.

• Greet and welcome all patients upon arrival
• Check patients in, verify personal information (name, address, insurance)
• Take and balance copays and batches
• Maintain a current understanding of insurances
• Process mail, faxes, and scans

In addition to having an exceptional customer service skill set, the role of Patient Services Representative has a strong emphasis on being detail oriented as well as having the ability to practice effective communication, multitask, and problem‑solve as needed.

Additional duties may include as assigned, but are not limited to…

Boston Vision currently has 7 locations in the Metro‑Boston area. We ask our staff to be open to assisting in other locations as the business demands. Additional mileage is reimbursed as a travel expense.

Strong candidates should have the ability to provide situational leadership, exceptional diplomatic communication skills, and experience in handling difficult customer situations. Must be a positive and professional team player.

Motivated individuals looking to build a career in healthcare. Those who join enjoy the administrative aspect of the job and the experience of interacting with patients. Many have gone on to successful medical careers through Medical, Osteopathic or PA schools. Our doctors routinely support applications from our staff to various institutions through personal or written letters of recommendation.