Medical Assistant - Dermatology - Brookline

Job Profile Summary

This role focuses on providing medical and clinical support services to patients. It includes preparing patient rooms, escorting patients, taking vitals and documenting patient information, assisting physicians with procedures, educating patients on specimen collection, and performing clerical or administrative duties in support of clinical operations. The role requires specialized knowledge or skills gained through vocational education, training, and experience. It is most commonly applied to patient care and/or scientific/laboratory jobs.

An experienced level role requiring basic knowledge of job procedures and tools obtained through work experience and vocational or technical education. The position works under moderate supervision and handles routine problems, may require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Under general supervision of licensed personnel, this position is responsible for continuous, efficient, and smooth patient flow in the outpatient/ambulatory setting. The position is a patient liaison through both clinical and administrative responsibilities. It plays an important role in the revenue cycle process, clinical operations, and patient experience. The role responds to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources.

It identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols and assists with patient care as warranted and within scope of practice. May administer immunizations per clinic needs.

• High school diploma or equivalent.
• Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
• Basic Life Support (BLS) Certification or obtain within three months.
• 0 – Less than Two years of Medical Assistant experience.

• Two or more years of Medical Assistant experience.
• Bilingual.
• Experience with electronic medical record systems.

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers. Responds to variations in patient volume, provider ability, and resources by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data.
• Exercising a high degree of customer service in all interactions with patients, internal and external customers.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patient to exam room and prepares patient for provider visit. This may include pediatric, adult, or geriatric patients. Checks to ensure patient comfort, privacy, and safety.
• Ensures patient and personal safety. Completes a fall risk assessment. May sit with a patient who needs monitoring.
• Prepares exam room for each patient in accordance with needs of patient’s visit.
• Assists and/or chaperones providers or nursing with physical exams, treatments and procedures as necessary.
• Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient.
• Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
• Performs Point of Care Testing (POC) as ordered, including but not limited to urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
• Performs quality control checks on equipment.
• Assists in arranging for diagnostic testing and surgical procedures under direction of the nurse or physician.
• Assists with patient billing by ensuring CPT codes, diagnosis codes and all supplies and procedures are indicated on charting.
• Ensures outside paperwork is scanned into patient’s electronic medical record.
• Processes and…