Front Desk, Express Care

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Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Express Care, formally known as Urgent Care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting.

Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

We are seeking a part-time 37.5-hour Front Desk Assistant to work 3, 12.5-hour shifts (8:30am to 9:00pm) per week onsite at our Express Care center located at 1285 Beacon Street, Brookline, MA. Since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 2 on-call shifts per 4-week scheduling period, as well as overtime, weekend, and holiday coverage as needed.

We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Boston Common, Brookline, Lynn, Natick, Newton, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).Are

you ready to help us deliver top-notch care and exceed patients’ expectations of what a visit to the doctor is like?

Summary Performs administrative functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including phone calls, check-in, check-out duties. Actual job duties may vary by Department.

Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

Greet and assist patients.

Answer telephones and assist callers with routine inquiries.

File materials in patient folders, and print appointment schedules.

Process patient billing forms and scan documents to patient medical record/LMR.Call for patient medical records and laboratory test results.

Open and distribute mail or faxes.

Type forms, records, schedules, memos, etc., as directed.

May be required to accept co-payments.

Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.

May monitor patients in waiting room and responds to any needs for information.

Assists in patient flow processes.

Qualifications Education High  School Diploma or Equivalent required

Trade/Technical/Vocational Diploma Related Field of Study preferred

Can this role accept experience in lieu of a degree? No Experience Administrative  Assistant or Secretarial Experience 2-3 years required

Additional Job Details (if applicable)
Remote Type Onsite Work  Location
1285 Beacon Street Scheduled Weekly Hours
37.5

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $17.71 - $25.28/Hourly Grade3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience…