Coding Operations Coordinator

Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for overseeing and coordinating coding operations, with a primary focus on workflow management, operational efficiency, work queue oversight, and process optimization. This role ensures the timely and accurate progression of accounts through the coding lifecycle by monitoring productivity, coordinating resources, resolving workflow issues, supporting system and process improvements, and maintaining compliance with organizational policies and operational standards. The position collaborates with coding leadership, revenue cycle teams, and external vendors to identify opportunities for process enhancement, implement operational initiatives, and support organizational performance goals.

High School Diploma or equivalent required

• 2+ years of experience in outpatient coding required
• 1+ years of experience in a supervisory or coordinator role preferred
• Experience working with EHR and/or healthcare coding systems preferred.

• Strong analytical, organizational, and communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Proficiency in electronic health records (EHR) systems and coding software.
• Proficient in Microsoft Office Suite, including Excel, PowerPoint, Power BI, Teams, and Microsoft Forms.

• Monitor workflow performance, work queues, and operational metrics to ensure established service standards and productivity goals are met.
• Analyze workflow trends, identify opportunities for process improvement, and collaborate with leadership and cross-functional teams to implement operational enhancements.
• Prepare and distribute recurring and ad hoc reports, dashboards, and operational summaries for leadership.
• Investigate operational and coding-related issues, identify root causes, and develop recommendations to improve efficiency, quality, reimbursement outcomes, and workflow performance.
• Maintain tracking systems, databases, and reporting tools used to monitor operational activities, audit findings, denials, reviews, appeals, and other key performance indicators.
• Utilize reporting and analytics tools to analyze coding and operational performance, identify trends, and support data-driven decision-making.
• Develop and deliver training programs for coding staff on coding updates, operational processes, system enhancements, and best practices.
• Coordinate onboarding and offboarding activities for coding staff, including system access, user account management, and related operational support.
• Collaborate with clinical, billing, compliance, and operational stakeholders to resolve issues, improve workflows, support accurate reimbursement, and achieve organizational goals.

• Remote Type:
  Remote
• Work Location:
  
  399 Revolution Drive
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $25.50 - $36.49/Hourly
• Grade: 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if…