Senior, Learning & Event Technology Specialist

Join the forefront of research and innovation at Boston University, located in vibrant Brookline, MA. Be part of the Information Services & Technology (IS&T) community within the Learning & Event Technology Services (LETS) group. We seek energetic, self-directed, and motivated individuals to provide top-tier AV/IT support to faculty, staff, and students. In this hands-on role, you'll install, configure, repair, and troubleshoot systems, offering advanced support for a wide range of AV/IT technologies.

Collaborate with management on emerging technologies, test new solutions, and serve in various roles such as Subject Matter Expert or Technical Lead.

• 8 years of progressively responsible experience with AV/IT technology in a support role.
• Bachelor's degree required;
  Master's preferred. (Work experience accepted in lieu of degree)
• Valid driver's license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• Onsite presence with occasional evening, weekend, and/or holiday hours.

• Crestron programming, troubleshooting, Simple, HTML5
• DSP Biamp Configuration
• Dante Configuration & Setup
• Audio Commissioning
• AVoIP (Quality of Service)
• Virtual Control - VC4 (Programming, Loading, Setup, Linux)
• Install/Configure - Zoom/Teams Rooms
• AV Networking
• Cable Termination
• RS-232
• Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g., Appspace)
• Experience with ticketing systems (e.g., Service Now)

• AVIXA CTS or CTS-I certification(s)
• Programming or commissioning experience in professional audio/video integration

• Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers.
• Ability to learn and support new technology quickly.
• Excellent interpersonal communication and strong customer service skills.
• Ability to work productively in cross-functional teams and independently.
• Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making.
• Willingness to train and share knowledge with other team members.

Call to Action: Ready to make an impact? Apply now to join our dynamic team at Boston University!

Senior Learning & Event Technology Specialist Opportunity

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