Manager In Training - Brookline,MA Job Brookline area,Massachusetts USA,Management

Overview

128 Boylston St, Brookline, MA 02445, USA

Job Description — Posted Tuesday, December 16, 2025 at 5:00 AM

TITLE: Manager-in-Training (M.I.T.)

GENERAL

SUMMARY:

The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations.

The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Responsibilities

Make sure that workplace safety is Priority #1. Follow all safety policies, complete safety-related training, lock out unsafe equipment, and report unsafe conditions or actions to a member of Management.

Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.

Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.

Hire the best associates in the area.

Develop a superior team, including:

Ensure all store associates have taken and passed all required LMS training

Ensure all store associates complete any and all relevant vendor training

Ensure all associates are T.I.A basic automotive service certified

Implement career paths with associates during structured coaching sessions

Provide proper scheduling of the team to meet customer needs during all hours of operation.

Communicate effectively with the team throughout the day, during daily huddles, and bi-monthly store meetings.

Monitor e-mail for customer appointments and communication.

Train, support and deliver the 5 for 5 process to educate customers about vehicle conditions and partnering on necessary solutions.

Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician who can perform the work properly.

Attend off-site meetings and training sessions as needed (several times per year).

Facility and Equipment Maintenance

Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.

Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs.

Manage daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of business day.

Maintain a clean service department throughout the business day.

Inspect customer waiting area and parking lot for cleanliness each day prior to opening for business.

Enter any facility or equipment issues into the facility or equipment database.

Procedural Compliance

Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Additional Responsibilities

Communicate with other levels of management as needed to ensure compliance with service standards and company policies.

Serve as policy administrator in the assigned location.

Performance Measurement

The M.I.T. supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.

Standard Management Work Week

Schedule:

The standard expectation is a 5-day work week and minimum 50 hours per week.
Attendance:
Arrive prior to each work shift, be ready to perform duties at shift start, and work all scheduled hours as directed by the management team.

Required Qualifications

Knowledge, Skills, and Abilities

Strong people management and leadership skills, motivational, supportive, assertive, and decisive.

Excellent verbal and written communication.

Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.

Strong…


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Manager In Training - Brookline, MA