Store Manager, Retail & Store Manager

About Far Out Ice Cream

Far Out Ice Cream is inspired by the New Zealand tradition of real fruit ice cream. Every order is blended fresh - creamy ice cream mixed with real fruit and custom toppings for a treat that’s as unique as each guest. Our shops are fast, fun, and hospitality‑driven, built around creativity, community, and a high‑energy team culture. At Far Out, we believe ice cream should be more than a dessert — it should be an experience that’s joyful, memorable, and just a little unconventional.

The Store Manager is one of the most important roles at Far Out. As Store Manager, you’ll lead the daily operations of our Brookline location, ensuring smooth service, strong team culture, and exceptional guest experiences. You’ll serve as the go‑to leader for your store, guiding your team, managing operations, and representing the Far Out brand. This role is hands‑on, leadership‑focused, and key to the success of our store.

• Lead and develop your team: recruit, hire, train, and onboard; coach and mentor; model values; address performance; cultural carrier: organize team events, weekly videos, menu roll‑out, store updates, team communication.
• Oversee daily operations: create & manage schedules; monitor labor costs, waste, inventory; ensure orders fulfilled quickly and accurately; maintain a clean, safe environment; implement new strategies; control costs; manage promotional opportunities with food halls.
• Be accountable for store success: take responsibility; track & report key metrics; step in when needed; cover shifts if necessary.
• Deliver an exceptional guest experience: ensure joyful, memorable experience; resolve concerns promptly; foster hospitality culture.
• Serve as primary point of communication: liaison between store & regional. Communicate updates, promotions, priorities; share insights to improve processes.
• Drive continuous improvement: collaborate with leadership to develop strategies; implement new processes & best practices.

• Leadership experience in hospitality, food service, or retail.
• Strong communication and problem‑solving skills.
• Ability to coach and motivate a diverse team.
• Commitment to delivering excellent guest experiences.
• Organized, detail‑oriented, proactive in managing operations.

• 30–35+ hours per week.
• At least 5 shifts behind counter; at least 1 weekend & 1 closing shift weekly.
• Minimum 12‑month commitment (bonus incentives tied to annual performance).

• $24–$30 per hour.
• Performance bonus up to $1,000–$2,000 per year.

• Frequent performance‑based incentive opportunities.
• Growth opportunities.
• Paid training.
• Flexible schedule and time off.
• 25% employee discount.
• Free ice cream/beverage every shift.
• Free food & snacks.
• Bonus based on performance.
• Company parties.
• Employee discounts.

• Be part of a “Best of Boston” company that is scaling rapidly.
• A fun, creative, collaborative work culture.
• Opportunities to grow with a passionate hospitality team.
• The chance to lead one of our most important stores and make a lasting impact.