Store Manager, Retail & Store Manager

Benefits:

• Frequent performance-based incentive opportunities
• Growth opportunities
• Paid training
• Flexible schedule and time off
• 25% employee discount
• Free ice cream/beverage every shift
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks

Far Out Ice Cream is inspired by the New Zealand tradition of real fruit ice cream. Every order is blended fresh - creamy ice cream mixed with real fruit and custom toppings for a treat that’s as unique as each guest. Our shops are fast, fun, and hospitality-driven, built around creativity, community, and a high-energy team culture.

At Far Out, we believe ice cream should be more than a dessert — it should be an experience that’s joyful, memorable, and just a little unconventional.

The Store Manager is one of the most important roles at Far Out. As Store Manager, you’ll lead the daily operations of our Brookline location, ensuring smooth service, strong team culture, and exceptional guest experiences. You’ll serve as the go‑to leader for your store, guiding your team, managing operations, and representing the Far Out brand.

This role is hands‑on, leadership-focused, and key to the success of our store.

• Recruit, hire, train, and onboard team members, building a high‑performing, hospitality‑focused crew.
• Coach and mentor team members, providing feedback and guidance to help them succeed.
• Model Far Out Ice Cream’s values every day and ensure your team reflects those values in their work.
• Address and manage team performance issues, including giving corrective feedback and, when necessary, handling disciplinary action.
• Be the cultural carrier in your specific store in charge of
  • Regular Team events and social activities
  • Weekly videos and communication
  • Menu roll‑out and training
  • Store updates
  • Team communication

• Create and manage schedules to ensure proper staffing coverage for every shift.
• Monitor labor costs, product waste, and inventory usage to stay within budgeted targets.
• Ensure that all orders are fulfilled quickly, accurately, and with a high standard of presentation.
• Maintain a clean, organized, and safe store environment at all times, including during busy shifts.
• Help Far Out Ice Cream implement new operational strategies, menu items, and ways to improve sales.
• Control costs like COGS and Labor.
• Managing promotional opportunities with the respective food halls
  • Being in communication with food hall management and FOIC team to about events, Far Out collaborations, and product rollouts specific to your stores
• Be Accountable for Store Success
  • Take full responsibility for the general well‑being and performance of the store.
  • Track and report on key performance metrics, including guest satisfaction, fulfillment times, labor efficiency, and cleanliness standards.
  • Step in when needed — including covering shifts yourself — to ensure operations run smoothly.
• Deliver an Exceptional Guest Experience
  • Ensure every guest has a joyful, memorable, and fast experience.
  • Resolve guest concerns or complaints promptly and professionally.
  • Foster a culture of hospitality and attentiveness within your team.
• Serve as the Primary Point of Communication
  • Act as the main liaison between your store and the regional manager/leadership team.
  • Communicate operational updates, promotions, and priorities to your team clearly and consistently.
  • Share insights from your store to improve company‑wide processes.
• Drive Continuous Improvement
  • Collaborate with leadership to develop strategies that improve efficiency, team satisfaction, and profitability.
  • Implement new processes and best practices to keep your store operating at a high level.

• Leadership experience in hospitality, food service, or retail.
• Strong communication and problem‑solving skills.
• Ability to coach and motivate a diverse team.
• Commitment to delivering excellent guest experiences.
• Organized, detail‑oriented, and proactive in managing operations.

• 30-35+hr/wk
• At least 5 Shifts behind the counter | At least 1 weekend shift + 1 closing shift weekly
• Minimum 12-month commitment (bonus incentives tied to annual performance)

• $24/hr - $30/hr
• Performance Bonus:
  Up to $1,000-$2,000/year

• Be a part of a "Best of Boston" company that is scaling rapidly and has tons of growth potential
• A fun, creative, and collaborative work culture.
• Opportunities to grow with a team that’s passionate about hospitality.
• The chance to lead one of our most important stores and make a lasting impact.