Development Operations Coordinator

Development Operations Coordinator

The Brookline Center for Community Mental Health is reimagining what mental health care can be. With a legacy of field-defining impact, The Brookline Center delivers trusted, compassionate services while pioneering new models of care that meet today’s urgent mental health challenges.

The Brookline Center serves children and adults across Massachusetts and beyond. Through a unique blend of direct service and systems innovation, we’re expanding access, improving outcomes, and shaping a more just and responsive mental health landscape.

In this exciting moment of growth and redefinition, we are seeking Development Operations Coordinator who will further articulate our vision, advance the Center’s position as an innovator and thought leader, and mobilize support for our evolving role in community mental health.

Learn more about our work and impact oklinecenter.org.

The Development Operations Coordinator plays a key role in the success of The Brookline Center’s ambitious fundraising program, providing the operational support that helps the Development team build and sustain strong donor relationships and grow philanthropic revenue.

Working across individual and institutional giving, major and planned gifts, donor engagement, and fundraising events, the Coordinator helps ensure that donor information is accurate, fundraising activities stay on track, and the team has the data and insights needed to make informed decisions. The Coordinator will also help identify opportunities to strengthen systems, improve workflows, and make fundraising operations more efficient and effective.

This role serves as an important operational partner to members of the Development team, maintaining a portfolio-wide view of moves management, CRM data, donor communications, gift processing, and stewardship activities. This is an excellent opportunity for an organized, detail-oriented, and proactive professional interested in building a career in nonprofit fundraising, with broad exposure to fundraising strategy and donor engagement while developing expertise in development operations.

• Support the implementation of fundraising campaigns, appeals, and donor engagement activities.
• Interact with donors through inquiries, stewardship, campaign outreach, and other Development activities, providing a warm, professional, and responsive donor experience.
• Support major gifts, institutional giving, and donor engagement through documentation, prospect research, and preparation of materials.
• Help maintain accurate records of donor interactions, commitments, and stewardship activities.
• Support management of Development general inboxes and coordinate timely, professional responses to donor and community inquiries.

• Coordinate moves management tracking across fundraising portfolios, helping ensure that planned donor actions and stewardship activities are on schedule.
• Monitor CRM completeness and data quality, following up with team members to support accurate and timely documentation of donor activities.
• Generate reports and data summaries that help the Development team understand portfolio activity, fundraising performance, and progress toward goals.
• Help identify gaps and opportunities for improved coordination across fundraising portfolios.

• Support guest, sponsor, invitation, registration, and attendance management for fundraising and stewardship events.
• Coordinate vendor communications, timelines, and logistics as assigned.
• Help coordinate event day logistics.
• Prepare post-event reports and data to support donor follow-up and stewardship.

• Use Neon CRM to create financial and fundraising reports, lists, and other data exports.
• Maintain accurate and consistent donor, organizational, event, and gift records.
• Conduct routine CRM audits and data-quality reviews to identify and resolve incomplete, inconsistent, or outdated information.
• Track pledge reminders, invoices, and related donor communications.
• Build and maintain donor segments…